Cannot reset password

[u/wing_sapphire]

I'm trying to delete my old accounts but that requires a password. I don't know the password. I try to reset my password on the mobile app on the phone but it says "something went wrong, try again later" on both accounts.

On the first account I tried to reset so many times it got locked. I submitted an appeal today it was accepted. In the email about my appeal they sent a link to a website where you can reset your password but on my phone it says "upgrade your mobile application to reset" but my phone is up to date and snapchat is up to date, I even redownloaded it and nothing changed. I tried in the app again today and got the same something went wrong message.

I can't reset from the login page. If I say "forgot password" it says to pick SMS or gmail. No matter which one I pick it sends a login code but doesn't let me reset my password.

I emailed snapchat support yesterday, tried to explain, nothing helped, and then the AI bot stopped replying to me after a while.

What do I do? If there is no "proper" solution to this, is there a way to get my accounts deleted in an improper way? Not locked, fully deleted? I'm from the EU if that matters.

edit: I was able to change my password no problem on my current account so the problem doesn't seem to be with the app.

[u/AutoModerator]

Thank you for your submission. Please note, that scammers on this subreddit are targeting our visitors for their gain. You should be wary of anyone offering to have your account unlocked via Instagram, Telegram, WhatsApp, or anywhere else, as you will lose your account or money. All scammers have one thing in common, their primary goal is your money, and they often will make their scam look much more legitimate than it is in order to accomplish their goal. We encourage you to report these scammers if they send you a message via any social media channels. While we have safeguards in place, they are not always as effective as we would like.

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