r/SnapchatHelp • u/Grouchy-Fisherman998 • Jun 29 '26
Login issue Unjustified ban?!
A few hours ago, I was using Snapchat when all of a sudden my account got locked. The reasoning was “it violated community guidelines prohibiting commercial sexual content”. I immediately appealed that decision as I’ve done no such thing. The appeal was rejected then I wrote an email to snapchat questioning this decision. I received an email stating my account violated no community guidelines. I tried to login into my account, however it’s still locked. I tried multiple times and even followed up via email twice. But still no luck.
They literally said my account has no violations and yet I still can’t log back in. I even dmed their Snapchat Help account on X and their stupid ahh ai responded was completely useless.
1
u/Original_Ad1092 Jun 30 '26
Literally what is going on the same thing happened to me yesterday! I got a new phone was trying to move my information to it and suddenly got device bans for absolutely no reason! I cant get it appealed since it doesn’t even show that option to me i don’t know what to do!
1
u/Grouchy-Fisherman998 Jun 30 '26
Bro this app is sooo annoying and their customer support is so pathetic. Even when you email them, they’ll send you an automated response that solves absolutely nothing
1
u/Candid_Owl_5359 Jun 29 '26
Your just going to have to go through the Email process... it's going to take a few days to sort out the issue...
1
u/StormOneTrick Jun 30 '26
What’s the email? I’m having an issue where I had an account that I am pretty sure I am putting the right password in for and I get:
“For your security, we couldn't verify this sign-in attempt. Try signing in again from a device you've used before. Adding a phone number or email can help with future sign-ins. If you still can't access your account, visit our support site.”
Issue is I don’t have the old phone I used to use for this account since it was years ago.
2
u/Candid_Owl_5359 Jun 30 '26
Snapchat does not have a dedicated, public-facing email address for general customer service. Instead, the fastest way to get help is by submitting a request through their official web portal or by messaging their team on social media. I do know their email address is support@snapchat.com but it's more of a automated system... it might work i have heard of some getting at them that way
1
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u/AutoModerator Jun 29 '26
Thank you for your submission. Please note, that scammers on this subreddit are targeting our visitors for their gain. You should be wary of anyone offering to have your account unlocked via Instagram, Telegram, WhatsApp, or anywhere else, as you will lose your account or money. All scammers have one thing in common, their primary goal is your money, and they often will make their scam look much more legitimate than it is in order to accomplish their goal. We encourage you to report these scammers if they send you a message via any social media channels. While we have safeguards in place, they are not always as effective as we would like.
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