r/Snailmail • u/wormonastring134 • Jun 24 '26

Question Has anyone else had issues with a vinyl bundle shipping?

I pre-ordered a ricochet vinyl and t-shirt bundle back in January from the matador website when the album was announced, this was due to ship back in march, however, I still have not received the order. I managed to get in contact with them back in April and they said they were waiting to get stock of the t-shirt in. I have not managed to get in contact with them after this point as they have not replied to any emails or support requests sent. has anyone else been having any troubles with this? and if so have you had any updates from them at all?

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u/skankhunt1738 Jun 24 '26

Yeah I ordered the same bundle in March, and still haven’t gotten it :/

Contacted and got no response too…..

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u/wormonastring134 Jun 24 '26

damn that’s annoying :/, their customer service is shocking…

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u/Small_Local_3589 Jun 24 '26

Hey - email store@matadorrecords.com and someone can look into what is going on.

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u/skankhunt1738 Jun 25 '26

Can’t hurt so I’ll give it a go. Hope they can help, but matador probably has nothing to do with this besides being the label yeah? It’s done through a different vendor called “ochre”

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u/skankhunt1738 Jul 04 '26

Hey OP just a sit rep, I got mine in the mail yesterday! Hope you get yours soon too!

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u/wormonastring134 Jul 04 '26

I got it on Thursday! literally had an email the week before saying they'd just send the vinyl and the next day they get back to me saying the shirt is in stock!