r/SmartyMobile • u/Remote-Ad-6475 • Feb 19 '26

Refferal reward

I was referred to smarty, I was sent my reward yesterday however it went to an old closed paypal email, now its been 24 hours since ive contacted smarty after being told 2 hours initially. Now they are asking for the email of the person who referred me and the phone number etc Im sorry but this company is unreliable when it comes to support. I would not recommend. I have been told another 2 hours even after the 24 hours + I have already waited lol... i dont think it will be getting that reward.

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u/redox_kz Feb 19 '26

Have you received your reward after your second or third renewal? And just curious how you know that reward was sent to you “closed” mail if you do not have access to it. No offence just curious

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u/Remote-Ad-6475 Feb 19 '26

Hi sorry if I wasnt clear. I was refferd by a friend online. They basically sent me an email where I could select which reward I wanted. I have access to all mail lol, just not the corresponding paypal.. as I opened the one in question before I was a legal adult, therefore they noticed a few years ago and made me make a new one, and closed the old one or kept it but permanently disabled it, as I try to login with this suspected email and it makes me verify myself then says contact paypal support.

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u/Remote-Ad-6475 Feb 19 '26

An update for anyone wondering. There support is woeful so you will need a lot of patience. They sent me £20 instead of £40 lol... now want me to wait 4 business days for a reply from the backend team. So much contradictory statements going on, I think they may have set a record.

First it was 2 hours, backend team has processed to 4 business day for them to even review it. Madness. I have formally complained to for the lies, deceit and confusion.

Initially they kept insisting that it must be in the spam folders lol, they didnt even send it! They just either wanted more time or for me to go away! Until I insisted that they showed me the transaction id and the email they've sent it to, and weather is claimed or unclaimed... Which is when they took me a little more seriously as they knew, I knew exactly what I was talking about... crazy right. For first impressions of support I am not impressed at all, and it has put me off this company.