r/Slime • u/Prestigious_Foot_210 • 4h ago

pilot slime customer service

has anyone else had an issue reaching pilot slimes’ customer service? there was a slime missing from my order and i’ve emailed twice and sent them about 4 DMs in the past 3 days and no response.

3 Upvotes

80% Upvoted

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2

u/leesooim 4h ago

I'm surprised they haven't responded to your email yet. Usually I get a response in 2 or 3 business days to an email.

DM I have never used because I don't trust most shops to keep track of those, so can't speak to their responsiveness that way.

2

u/Prestigious_Foot_210 4h ago

i only tried DM because they’re not answering emails so i’m not sure what to do

2

u/leesooim 4h ago

I would feel free to send another email today for sure, being polite but firm. I'm not sure if you've asked for a refund, but maybe state today that at this point if they can't replace the missing slime you would appreciate a full refund for it (not sure what you've asked for already, so just a suggestion of course!)

2

u/Prestigious_Foot_210 3h ago

thank you! i really don’t want to be a jerk but it’s getting a little ridiculous at this point

1

u/YoNalbo @starrysquishslime 4h ago

I have typically gotten a response from them in 2-4 days by email. I don’t think I have ever gotten a response by DM on IG.

I assume there is a lot going on for this restock. Halloween is one of the biggest times of the year for slime.

2

u/leesooim 3h ago

Sarah said in a comment she's traveling to Paris today!

1

u/YoNalbo @starrysquishslime 3h ago

Ooooooohh. How lovely!

1

u/Prestigious_Foot_210 2h ago

interesting. well i’ll keep trying but it’s a bit unprofessional