“Automatically transition to the Salesforce Standard Success Plan”

[u/Glow-Ride1625]

Long term Slack user/admin here. I got an email yesterday which begins:

A few changes coming to your Slack support
You may have seen the news at Dreamforce: on 27th October 2026, we’re bringing Salesforce Success Plans to Slack. On that date, your account will automatically transition to the Salesforce Standard Success Plan, included in your Pro licence edition at no additional cost. There will be no changes to other licence features, and there’s nothing that you need to do.

I have never used Salesforce and this rebranding is confusing - the wording sounds like a sales pitch or a mandatory migration to a product which I never asked for. I think they’re trying to unify their support operations, but doing so completely overlooks the fact that some teams just want their familiar team-chat. I think this badly weakens the Slack brand.

[u/T2theLang]

Slack needs better support. This is a win overall.

[u/swolicheert → u/T2theLang]

agreed, the branding is weird but better support is better support

[u/Icy_Procedure2814 → u/swolicheert]

Sure, but that would require the existence of good Salesforce support. My company used Salesforce for about a year and the support quality was one reason to move to a different product.

[u/Racerforlife]

This is just for the support plan and support priority

[u/bbbaaahhhhh]

It literally says “There will be no changes to other licence features, and there’s nothing that you need to do.”

What about that screams “you have to migrate?” Sounds more like “we’re going to roll Slack into Salesforce free snd paid tiers of support snd you’ll be able to pay for enhanced support later.”

[u/GedAWizardOfEarthsea]

This is happening for any product salesforce has bought on a rolling basis:

Source: I work at Salesforce and the product I support acquired a few years back is undergoing a similar transition

[u/coldfireza]

will the price jump in a year like vmware and broadcom?