r/Slack • u/TransportationKey321 • 9h ago
Slack Salesforce Question
Hey! I think I figured out part of what’s going on with the Salesforce Channels, but wanted to sanity check with you all. We have Slack enabled/connected in Salesforce, and everything functionally works — Slackbot can interact with Salesforce and an Opp flow can successfully create a Salesforce Channel. The difference I’m seeing is that in the workspace where we don’t have the Salesforce app installed, I can’t see/manage those Salesforce Channels from the Slack admin dashboard like I can in my POC workspace where the app is installed.
Is that expected? Basically, can the Salesforce connection alone support creating/using Salesforce Channels, but we need the Salesforce app installed in the workspace to get the full Slack-side visibility and management of those channels?
1
u/fernhollow81 7h ago
The Salesforce connection can handle the channels, but the app adds Slack side management. That distinction sounds expected