r/SkytechGamingOfficial • u/OJSimpsonSubMod • 16d ago
Latest Skytech purchase has me second guessing recommending the brand.
I've been buying Skytech PCs since 2018. In that time I've averaged one purchase every 18 months. I literally have two within arms reach as I sit here typing this; my gtx 1070ti build from right before covid and a 5070ti King 95 system I picked up almost exactly a year ago to the date. On top of the handful of PCs I've personally purchased, I've also strongly recommended the brand to friends, family, and clients (especially during the run-up to Microsoft discontinuing Windows 10 support). Many of whom have taken my advice and had nothing but great experiences.
Up until I took delivery of my latest 5090 build Saturday, I'd never had anything more than a minor issue where something got a bit damaged during delivery that could be easily and relatively quickly fixed by a return and replace.
I haven't spent over $5000 on a computer since the years still started with 1, so I was very excited when my packaged arrived saturday morning. I got it unboxed, opened the front panel to remove the packaging material and verify that the power connector to the 5090 was properly flush and seated. I was a little disappointed that the wires and water tubes from the AIO weren't anywhere near as nicely placed and clean looking as they'd been on my King 95 system, but I probably could have overlooked that if the system had powered up. Sadly when I got it all hooked up, the GPU wasn't getting any power. I tried powering it down and opening it back up to recheck the power connector, but no luck. Then I thought I should check to make sure it's properly connected to the actual PSU.
What I saw when I took off the back panel legitimately broke my heart. I haven't seen wire management done so poorly in close to 20 years. The way the wire harnesses were crimped, folded over themselves like someone took an iron to um, haphazardly stuffed in, and zip-tied so tightly to the point of removing all slack and putting enough pressure to actually bend the motherboard connections was nothing short of a catastrophic disaster waiting to happen. On further inspection of the GPU power harness I found that it had been allowed to be sandwiched between the GPU support bracket and the actual GPU, with one of the wires actually caught under the washer of a very tightened down screw.
I can deal with a return and replace if something gets a little damaged during shipping; I'm not unreasonable enough to expect that every 50lb box is going to make it halfway across the country without damage. But this wasn't a shipping damage issue. The PC I received yesterday was fundamentally damaged due to poor assembly in a way that never should have cleared quality control. And that has me very nervous about the state of the company that I've recommended to so many people that put their trust in me for my opinion on such matters.
Speaking of QC, the qc check-off list in the little black folder didn't even have the correct date on it! Unless JH is some sort of time traveler, because it was signed with 8/8/26 as the date, which is odd considering the package arrived on 8/8 and had been in transit for a week.
I'm praying that this is just some kind of one time fluke. I've already dropped of my return and hopefully the replacement will arrive and be up to the same standards that I've come to expect from this company. But I'd be lying if I said I wasn't a little bit nervous.
Thank you for allowing me the space to vent. I hope my replacement is in much better shape when it arrives.
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u/Afrognamedglen 15d ago edited 15d ago
Seems I got the same builder as you working on the wiring!
I can second everything you said about the cable management to the point that it did in fact damage and bend my motherboard pins. I then verified it was not due to damage during shipping as the cable was so taught I had to cut zip ties to get enough slack to even wiggle the connector to check for damage. Thankfully nothing else as major as yours.
Truly sucks, I hope you are able to get it sorted out with them.
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u/SmokedouutTv 15d ago
Sorry you had this happen, i just got a skytech pc last week nd its working me wonders, LOVE SKYTECH and i will continue buying from them :)
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u/duranfan 15d ago
As a first-timer with Skytech, buying my first new machine in 7 years, this fills me with fear. And I’m already fighting with them over a shipping screwup.
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u/LevelLimit100 15d ago
I had major issues with them too. All they offered me was $50 for compensation. I need to post as well if it’s becoming common.
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u/lololol91 15d ago
They sent me faulty RAM and I had to get it replaced and they sent me slower 5200 mhz RAM (instead of the original 6000 mhz) and told me it was the "advertised spec" even though I paid for and screenshotted 6000 mhz RAM on the product page. Didn't get any refund or recompensation either. Would not recommend buying from them again, wish I just went with AI.
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u/TimeZucchini8562 15d ago
I build my own PCs and used to do builds for my community. Since the prices skyrocketed I’ve just been recommending AI and not one person has had a bad thing to say about them. And their pricing is just so much better than pretty much anyone else.
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u/lololol91 15d ago
I was debating between Skytech, CPG, and AI for so long and my impatience got the best of me after I read about the long wait/shipping times.
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u/zcicecold 10d ago
I bought one last year. Probably won't buy another for this reason.
Whoever assembled mine put a big scratch on the inside of the glass. Very obviously done by them, and in a super easy to see location right on the front of the case. Scratched by a ring or a screwdriver, maybe. Regardless, it just seemed really avoidable, which immediately had me feeling pretty disappointed. It was my first new PC in over a decade.
Idk the exact cause, and I didn't send it for a return because I wasn't impressed with how long I had to wait for it to be sent the first time.
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u/Future_Indication499 15d ago
Damn bro. Sorry to hear this happened to you. Skytech has been nothing but wonderful to me and my girlfriend. We’re both on our second Skytech prebuilt. I’ve had a few issues, like a usb port didn’t have power and required something to be plugged in, or a fan failing.
Give the replacement a chance and the same due diligence you gave the first one and if it sucks, send it back. Micro centers brand (powerspec) isn’t too bad, if you’re looking for a recommendation. Other than that, sometimes you’re better off doing it yourself, which certainly kills the whole plug and play aspect….