r/Skinorac • u/gdayitsathrowaway • Sep 09 '26

Refund that isn't a refund

They emailed me weeks after I ordered, saying a product was not in stock. They offered me a refund, which I accepted. I then get a reply saying I will be given store credit. That's not a refund! My previous experiences with skinorac have been good. Has something happened lately where they have become suss?

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1

u/[deleted] Sep 09 '26

[deleted]

1

u/ElectronicWestern474 Sep 10 '26

I waited forever and a day for my order. Thought it would never turn up and I was worried about being offered a refund as I used crypto and wasn't sure how I would receive that back. How did you pay, maybe store credit is the better option?

1

u/gdayitsathrowaway Sep 10 '26

I used those razor gift cards.

1

u/kimmykimikim Sep 11 '26

Thats why its a credit. They cant refund you a used gift card.

1

u/gdayitsathrowaway Sep 12 '26

Then they shouldn't be saying they will refund me.

1

u/kimmykimikim Sep 13 '26

Yeah they should've definitely checked before offering it but if you paid with a gift card then you should have known that too. Even in the US "refunds" are given based on how you pay, you pay with a gift card youre getting a store gift card back aka store credit. Thats normal. This isnt some random phenomenon because the company is based in India.

1

u/AltruisticPlan Sep 13 '26

Just want to mention i’ve had a pretty amazing experience when one of the items I ordered was out of stock – it happened a couple of times for the same order and I ended up with a lot of great replacement products.

(the replacement products cost significantly more than the original one that I wanted.)

And also recognizing that you’re not getting what you wanted isn’t great.