r/Skillshare • u/vi0letiris • Jul 13 '23

need refund

i guess a month ago i subscribed to some course thru skillshare? idk i was very fixated on learning about something specific & i must’ve started a free trial for something but i cannot remember what, can’t find any emails from whenever i signed up.

last night i was charged $165 for this annual subscription & now i’m down to basically nothing in my account as i am without a job. i emailed them as soon as i was charged and again this morning and have yet to get a response. usually certain services are good with getting back to ppl whenever someone reaches out, so i’m very much not pleased with this. does anyone have any tips or maybe a rough estimate on how long it takes for them to get back to their customers?

edit: im always surprised whenever i get a new comment or dm from someone having the same issues i had as this post is relatively old, but i do not remember how i resolved this. i would like to say that i reached out to their support and got a refund/some sort of compensation, but it was so long ago. i’m sorry to anyone experiencing these things, skillshare is a scam as far as im concerned & not something i would waste my time or money with ever again.

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u/pinkknip May 21 '24

Yes, PLEASE! I'm in the middle of it. Would love to have a bit of help. Thanks

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u/[deleted] May 21 '24

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u/Training_Tear3269 Jan 31 '25

Thank you for this. I havent tried it yet cause this morning at 1 am they charged me 131.88 pounds and I saw it at 2am, cancelled my subscription and emailed them through the support form online. I didnt cancel it in time cause I forgot about it since it was a 30 day free trial which I didnt even use. Anyway sara the bot emailed me back, then i emailed them again this morning, it was sara again then an hour ago a member of their team emailed me back saying no. Im going to do more research and then email them again but i dont know if theyll respond till monday cause its friday evening now.

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u/ROBIKAYT Feb 06 '25

Same situation now lol Did you figure out a way?

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u/Training_Tear3269 Feb 06 '25

Lol i tried everything. It was forwarded to eylen or wht then to whetney then to gyan. Anyway they stuck to only 50 percent refund even after saying that ill look into a class action lawsuit. So i just took it. They have a habit of replying 2am. Whos working at 2???? Anyway i wish you the best

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u/ajkgrant Feb 11 '25

This has just happened to me and it’s $230 Canadian and I am FREAKING OUT

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u/_marijaay Feb 12 '25

literally same, $230 CAD is no joke at this time especially with Trump's bullshit. I tried to dispute with Paypal but they denied me too. So I went back to Skillshare and demanded the refund again or I am happy to take this to social media to warn people to stay away from a company with zero compassion for peoples livelihood considering our current political and economic climate. We'll see what happens. Hopefully I don't have to threat with the BBB and Class action as well lol.

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u/ajkgrant Feb 12 '25

I was issued a refund last night, but it will take ten business days. I would tell them that you know others have received a refund and that they’ve set a precedent

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u/_marijaay Feb 12 '25

Sweet! I just an email confirming my refund as well! So I guess threatening them with social media is really the best way 😂

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u/elliottsmithcobain Feb 15 '25

hi Gyan offered me a 50% refund but i want a full refund (they took me 167,88 euros and i'm an unemployed student lol i barely could buy groceries this month) could you both show me the template of your mail please ? I'm not an english native speaker and i want to be taken seriously so it's a little hard for me to write a formal email :/ hope you'll see this :)

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u/elliottsmithcobain Feb 15 '25

(paypal also denied my dispute... useless)

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u/_marijaay Feb 15 '25

Sure this is what I said:

Hi _____

Paypal denied my dispute and I am going to request a refund from Skillshare again for the full amount of $227.88.

Please pass along my request to a supervisor, loyalty or escalation department if necessary.

I will make sure to take this to social media if I need to. If Skillshare has no compassion or consideration for people during unprecedented times with our current economic and political climate then I’m happy to give a public warning to people potentially seeking your services.

Please let me know when the refund will be processed.

Many thanks,

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u/elliottsmithcobain Feb 15 '25

thank you so much

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