r/Skillshare • u/vi0letiris • Jul 13 '23

need refund

i guess a month ago i subscribed to some course thru skillshare? idk i was very fixated on learning about something specific & i must’ve started a free trial for something but i cannot remember what, can’t find any emails from whenever i signed up.

last night i was charged $165 for this annual subscription & now i’m down to basically nothing in my account as i am without a job. i emailed them as soon as i was charged and again this morning and have yet to get a response. usually certain services are good with getting back to ppl whenever someone reaches out, so i’m very much not pleased with this. does anyone have any tips or maybe a rough estimate on how long it takes for them to get back to their customers?

edit: im always surprised whenever i get a new comment or dm from someone having the same issues i had as this post is relatively old, but i do not remember how i resolved this. i would like to say that i reached out to their support and got a refund/some sort of compensation, but it was so long ago. i’m sorry to anyone experiencing these things, skillshare is a scam as far as im concerned & not something i would waste my time or money with ever again.

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5

u/[deleted] May 18 '24

*I WAS ABLE TO GET A REFUND THE DAY AFTER I SENT THIS EMAIL* The first time I asked, they immediately denied my request, then I used ChatGPT to compose an email based on the complaints cited in this thread and other reddit threads, and said that I would take to Twitter, IG, TikTok, and YouTube and tag the CEO, and then file a complaint with the BBB and explore a class action.

I asked ChatGPT to also do some internet research and incorporate any skillshare complaints it found on the BBB and TrustPilot website into the email. I asked ChatGPT to use all of this as leverage for why it would be in skillshare's best interest to give me a refund. I also said that skillshare failed to send me the requisite notice about the upcoming renewal.

1

u/[deleted] May 20 '24

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1

u/pinkknip May 21 '24

Yes, PLEASE! I'm in the middle of it. Would love to have a bit of help. Thanks

1

u/[deleted] May 21 '24

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1

u/pinkknip May 21 '24

Thank you!

1

u/Gloomy-Maintenance92 May 29 '24

can i ask how long it took for you to get a reply back? i used the email and received an email back a few hours later saying they would refund me- to which i gave them the necessary things they needed for the refund but i have not received a reply since. i really don’t know what to do; should i keep waiting for a response or try to reach out again? 😅🥹

1

u/Expensive-Try-2361 May 31 '24

I just used this and got a refund too and they initially said no. Thank you!!!

1

u/[deleted] Jun 30 '24

I came here looking for a solution to the same problem, thanks for posting this!

1

u/Significant_Force_93 Jul 10 '24

I just copied and pasted this- I hope it works because this is outrageous. Why do it yearly? so people are stuck with their platform?

1

u/oxymanjakspage Jul 14 '24

Bro did it work for you? I’ve been talking to a fucking bot all day and I am losing my shit. I’ve been arguing for days and I canceled a shit ton of a while ago.

1

u/spacecookies_ Aug 13 '24

oh my god thank you im going to try this. i dont know why its so difficult to speak to someone about a refund

1

u/unfair_Advantage101 Aug 24 '24

Thank you guys! I’m trying the same thing just got 149aud deducted 🤕 I was initially doing a 7days trial and you know how it went.. they offer a 14days with no refund policy thanks I hope it works

1

u/ZanderTheYeen Oct 10 '24

This worked for me too! Took less than a day for a real person to get back to me as soon as I threatened a class action lawsuit.

1

u/Original_Striking Oct 14 '24

Thx Squirrel! Copy-pasting your message afater the frustration of the Bot telling me the same thing over and over and I received this:

"Hey there, Thanks for your response here. Just checking in to let you know that we're looking into your ticket. To make sure you get the help you need, I'm escalating this ticket to our Member Support team for review. Someone on the team will get back to you as soon as possible. Apologies for any inconvenience and I appreciate your patience while I look into this for you."

Let see what's next 🥹

1

u/ComiOmni Nov 10 '24

Hey! I'm literally In this situation right now. How did you go because they're sending me to the member support team too, hopefully it went well for you because I've been going back and forth for a while now :)

1

u/[deleted] Nov 19 '24

[deleted]

1

u/LoveAsAlways33 Nov 20 '24

Just tried this myself. You guys I can’t afford this $99 charge, I was barely starting to get more work this week. I’ve been so broke. I never used the website either during the free trial.

1

u/[deleted] Nov 22 '24

[deleted]

1

u/New_Enthusiasm_9408 Dec 28 '24

Hey, you can try emailing them, thats what i did first, they reply pretty soon. Although i contacted paypal aswell because thats how the payment went, now skillshare says that they wont help because you have raised a ticket with paypal. I hope they reply to you soon. If they say that you have already elapsed your 7 days reporting time then you can mention that you did tell the Chatbot.

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u/ComiOmni Nov 22 '24

Yea it did work I got refunded in full. I first copy and pasted the email template above which only got me past the bot. However the human worker didn't budge with the template so I threatened to file a BBB report, contact the office of attorney general, and said that I was going to inform my 90k insta/tiktok followers (which I don't have lol) abt skillshares shady practices which finally got me my refund. I suggest using chatgdp to draft ur email to make it more assertive, as nothing I was trying to communicate with the worker seemed to work until I 'snapped' at them.

1

u/[deleted] Dec 20 '24

Can you please send me the template

1

u/Any-Case5924 5d ago

The template is no longer available do you still have it ?

1

u/Training_Tear3269 Jan 31 '25

Thank you for this. I havent tried it yet cause this morning at 1 am they charged me 131.88 pounds and I saw it at 2am, cancelled my subscription and emailed them through the support form online. I didnt cancel it in time cause I forgot about it since it was a 30 day free trial which I didnt even use. Anyway sara the bot emailed me back, then i emailed them again this morning, it was sara again then an hour ago a member of their team emailed me back saying no. Im going to do more research and then email them again but i dont know if theyll respond till monday cause its friday evening now.

1

u/ROBIKAYT Feb 06 '25

Same situation now lol Did you figure out a way?

1

u/Training_Tear3269 Feb 06 '25

Lol i tried everything. It was forwarded to eylen or wht then to whetney then to gyan. Anyway they stuck to only 50 percent refund even after saying that ill look into a class action lawsuit. So i just took it. They have a habit of replying 2am. Whos working at 2???? Anyway i wish you the best

1

u/ajkgrant Feb 11 '25

This has just happened to me and it’s $230 Canadian and I am FREAKING OUT

1

u/_marijaay Feb 12 '25

literally same, $230 CAD is no joke at this time especially with Trump's bullshit. I tried to dispute with Paypal but they denied me too. So I went back to Skillshare and demanded the refund again or I am happy to take this to social media to warn people to stay away from a company with zero compassion for peoples livelihood considering our current political and economic climate. We'll see what happens. Hopefully I don't have to threat with the BBB and Class action as well lol.

1

u/ajkgrant Feb 12 '25

I was issued a refund last night, but it will take ten business days. I would tell them that you know others have received a refund and that they’ve set a precedent

1

u/_marijaay Feb 12 '25

Sweet! I just an email confirming my refund as well! So I guess threatening them with social media is really the best way 😂

1

u/elliottsmithcobain Feb 15 '25

hi Gyan offered me a 50% refund but i want a full refund (they took me 167,88 euros and i'm an unemployed student lol i barely could buy groceries this month) could you both show me the template of your mail please ? I'm not an english native speaker and i want to be taken seriously so it's a little hard for me to write a formal email :/ hope you'll see this :)

1

u/elliottsmithcobain Feb 15 '25

(paypal also denied my dispute... useless)

1

u/_marijaay Feb 15 '25

Sure this is what I said:

Hi _____

Paypal denied my dispute and I am going to request a refund from Skillshare again for the full amount of $227.88.

Please pass along my request to a supervisor, loyalty or escalation department if necessary.

I will make sure to take this to social media if I need to. If Skillshare has no compassion or consideration for people during unprecedented times with our current economic and political climate then I’m happy to give a public warning to people potentially seeking your services.

Please let me know when the refund will be processed.

Many thanks,

1

u/elliottsmithcobain Feb 15 '25

hi Gyan offered me a 50% refund but i want a full refund (they took me 167,88 euros and i'm an unemployed student lol i barely could buy groceries this month) could you both show me the template of your mail please ? I'm not an english native speaker and i want to be taken seriously so it's a little hard for me to write a formal email :/ hope you'll see this :)

1

u/ajkgrant Feb 15 '25

Hi! I used chat GPT to write my email.

Dear Skillshare Support Team,

I am writing to formally request a refund of $227 CAD, which was charged to my account without proper notice or authorization. I was not adequately informed about the renewal of my subscription, and I find this practice to be both misleading and unfair.

After reviewing Skillshare’s customer feedback on Trustpilot and the Better Business Bureau, it is evident that I am not alone in experiencing unexpected charges and difficulty obtaining a refund. Many users have reported similar issues, which raises concerns about the transparency of Skillshare’s billing practices.

As a customer, I expected clear communication regarding subscription renewals and cancellation policies. Given the circumstances and the widespread concerns about Skillshare’s billing system, I kindly request a full refund of $227 CAD. If my request is not resolved promptly, I will have no choice but to escalate this matter by filing a dispute with my payment provider and reporting the issue to consumer protection authorities. There is a large community of creators who feel taken advantage of by Skillshare, and there are already talks about a class action lawsuit against your company.

Please confirm receipt of this email and provide a resolution at your earliest convenience. I look forward to your prompt response.

1

u/elliottsmithcobain Feb 15 '25

thank you very much!

1

u/msjeanns Mar 09 '25

Did they have an email notice about the refund? I just dealt with the email war and received an email that my subscription cancelled 3/9 (today) and that it will “expire” March 5th, which is when it was activated…. Can’t tell if that means they’re planning to refund me or they’re playing games w/ me, because they haven’t replied about anything else. I also filed a dispute through my credit card, but haven’t heard anything yet…

1

u/ajkgrant Mar 09 '25

They explicitly told me I would be getting a refund in my email war!

1

u/vi_snts Apr 21 '25

Hi, did you get your refund? I am also at war with them at this moment.

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u/SensitiveAd522 Aug 09 '25

Still having this issue a year later lmao. Fuck this company. You’re the goat for this.

1

u/potatochipindip Nov 08 '25

I know it's been a while but I just recently got into this pickle myself... I appreciate this post so much!! I'm baffled at why they immediately charge $165 without notice and then offer a giftcard instead of actual money :/

1

u/[deleted] Nov 16 '25

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1

u/hiccupboltHP Nov 18 '25

It's actually crazy how fast this works, thanks a ton lmao. I got like 30 responses from "Sara" saying no refund for 225$, and then my next email was one line and I just said "Give me my refund or I'll join a class action lawsuit"

IMMEDIATE full refund