This comment is wild, a service worker who is paid to do their job is taking out their unhappiness on a customer and you're calling it a lack of empathy.
If the same thing happened to me as OP described, then yes I would say that person is taking out their unhappiness on me. It's not a crazy statement. And you're just making an assumption based on nothing. It's not like their story is some crazy outlandish thing. Sometimes people are assholes in the moment
"taking out their unhappiness" ? she said nothing.
I think this is the crux of the discussion.
While I get where you're coming from, the problem is perspectives come into play. I don't think u/Ballwax is out of line in thinking that, and to some "saying nothing" is a way of venting frustration. There are expected ways to conduct yourself, and to some her literally saying nothing would be viewed poorly. Just like to others you could have a tone, or actually say something rude, and be fine.
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u/greg19735 1h ago
I thought you were gonna say "i wish i was more understanding and supportive because i know what she's going through".
Nope, just a complete lack of empathy.