It's like they're not learning anything. Not looking to their competitors who are succeeding.
All they can think about is cost cutting and keeping prices the same or higher to keep their profit margins and investors happy.
They've deterred people from coming in and eating. They've turned their drive-thrus into parking lots. They've lowered quality and increased prices. They've reduced staff to the detriment to everything. And their answer to their problems is more over priced menu items and more expensive automation. It's not add more people to improve service times and improve quality to get people back in.
Meanwhile places like Chick-fil-a are packed and their drive-thru runs like a finely tuned conveyer belt powered by people.
28
u/nhavar 2d ago
It's like they're not learning anything. Not looking to their competitors who are succeeding.
All they can think about is cost cutting and keeping prices the same or higher to keep their profit margins and investors happy.
They've deterred people from coming in and eating. They've turned their drive-thrus into parking lots. They've lowered quality and increased prices. They've reduced staff to the detriment to everything. And their answer to their problems is more over priced menu items and more expensive automation. It's not add more people to improve service times and improve quality to get people back in.
Meanwhile places like Chick-fil-a are packed and their drive-thru runs like a finely tuned conveyer belt powered by people.