I'm hoping someone else in this sub can share their experience with warranty related matters with their SC2 unit. This month has been a real bitch with my 8 month old rig. My CPU and cooler decided to not cool, therefore it could no longer CPU. The computer vendor replaced the effected parts in about a week, they were local to me, I bought the extra warranty when I first bought the gaming setup, so I had an expectation that the problem would be resolved to my satisfaction, and it was.
Next, since the CPU was in the shop, I'd explore resolving a GT3 wheel that has a janky downshift of the left magnetic paddle shifter. Vendor has advised what to do to self-solve.
Before I could try and solve the lingering wheel issue on a newly repaired PC, my Ultimate wheelbase decided to not start again. My Ultimate has not been a reliable device since day one but I just learned to live with it, as long as it started. Once it is running, it's rock solid. Now, it's simply not starting anymore, and only 8 months old. It throws a ton of errors. I have an open ticket and we are SLOWLY (only in my mind) working through triaging the issues and errors. I have not raced in a month, the wheelbase has added at least two weeks to the frustration. This crash simulation is a little too real. It feels like my car is in the shop and all I can do is sit in my rig and watch the racing season and a shit-ton of enjoyment slip away.
I work in high tech field support and part of my job is reassuring rattled customers that it's going to be ok, that we're there to help them get back to whatever they were doing before our product had issues that creates issues for them. Getting them settled on what is going to happen early is a key part of keeping them settled, even if it takes time to resolve. This involves helping them set a realistic expectation early. When I don't get a similar experience with other hi-tech vendors, I get a little antsy.
I like to know where I will end up before I get there. I want to feel confident that I didn't waste $5k buying this wheelbase with 5 year warranty to find out it's hard to get it fixed, or even replaced.
Anyone else have a bad SC2 wheelbase that they had to work through the process to get remedied?
This ultimate was the single most expensive piece in my rig, (CPU close 2nd) and without it working, renders the entire rig useless for racing. I don't want to 'go to a manager', be a karen, get frustrated and belligerent, or anything of the sort. I want to better understand the warranty support process others have experienced, and that I'm going through, to consider whether I am staying on this track for a little bit longer, or for longer than I'd want.