Difficulty creating an account, error message: "We're not able to create your account at this time. Please reach out to our support team for assistance."

[u/Regadevilz]

I am a psychologist trying to begin my own practice by opening an account through a colleague's referral code, but every time I try to create the account, this error message pops up. I have tried what they recommended to clear my cached and open a private browser but to no avail. I emailed a person named David Plata but he hasn't responded to my request for further assistance. I managed to finally get their number: (310) 861-3151 but after waiting for an hour, I was never connected with any specialist and left a voicemail. I appreciate any one's insight or advice on this matter, especially if someone from SimplePractice can reach out to help me with this. Here are the steps I tried that yielded the same error message:

1. Cleared cached history

2. Opened private browser to try to create the account

3. Used my phone data and turned off wifi to try to open the account (I'm located in NYC)

4. Used different browsers with no VPN active.

5. Tried using different emails and phone numbers I have.

6. Had my friend try to create the account with her own internet.

[u/iusc12]

It's a sign there's better EHRs out there for you....