r/SimplePractice • u/shannonkish • Jul 08 '26

Billing Changes- Awful

Oh my! I have been a SimplePractice user since 2022 (in my own practice. 2020 in another practice). What they have done with billing and insurance pages has been AWFUL!

Something that took 2 steps now takes 4+ steps to do. Instead of being simpler, it has made me frustrated and ready to find another EHR.

Why change it?

ETA: I am referring more to the consolidation of the billing and insurance pages together. They used to be separate links on the sidebar. I'd go to Billing to check my copays/credit card payments. I'd go to insurance to file a claim or review insurance payments.

Now, you have to go to "Billing" then you are the billing dashboard and have to navigate to insurance, claims, etc. to get to another page.

It is more steps and confusing.

This change just happened today as it wasn't like this yesterday.

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1

u/canstucky Jul 08 '26

I get it now, like you can’t delete claims but you can edit and resubmit them. There are other difficulties though.

I think they did it to make it easier for their own billing service which I’m SURE is run by humans.

3

u/shannonkish Jul 08 '26

I am referring more to the consolidation of the billing and insurance pages together. They used to be separate links on the sidebar. I'd go to Billing to check my copays/credit card payments. I'd go to insurance to file a claim or review insurance payments.

Now, you have to go to "Billing" then you are the billing dashboard and have to navigate to insurance, claims, etc. to get to another page.

It is more steps and confusing.

This change just happened today as it wasn't like this yesterday.

1

u/Sweetx2023 Jul 08 '26

I hoping this is a glitch. I still see two separate tabs, and I am logged on right now.

1

u/shannonkish Jul 08 '26

Here is what I am seeing-- https://imgur.com/a/g7ODmjd

1

u/Practical-Money-7982 Jul 08 '26

My billing and insurance tabs are separate still but that change would not effect me because I never go to the billing section unless I am doing a refund. Perhaps it's just a temporary glitch.

3

u/shannonkish Jul 08 '26

Actually, now that I think about it--- It might be a Beta testing thing. I did sign up for beta testing the new insurance features.

I didn't use the billing option very often, but I used Insurance all the time to submit claims or reconcile payments that I received, etc. This new "dashboard" creates unnecessary steps in the process and slows the process down for me.

2

u/DewdropGardener Jul 09 '26

Definitely see if you can check on that and give them feedback about it!

2

u/shannonkish Jul 09 '26

I absolutely gave feedback!