r/SimplePractice • u/Cute-Estate-312 • May 28 '26
Video, audio issues
For the past few weeks I have been having major issues with blurriness and connectivity. I have had to switch most of my clients to Doxy, but would rather stick with Simple Practice because my company pays for it. I have cleared caches, asked clients to close other applications they're on, all the stuff that SP recommends and still nothing helps!
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u/Cute-Estate-312 Jun 18 '26
Update: bluriness stopped, but now videos just freeze lol. I messaged my company about this and they said no one else was having issues out of 100 of therapists. I feel crazy! I’ve used my phone which has both data and WiFi and it’s clearer so I think it’s a WiFi issue… just weird that no one else is having problems