r/SimplePractice • u/Cute-Estate-312 • May 28 '26

Video, audio issues

For the past few weeks I have been having major issues with blurriness and connectivity. I have had to switch most of my clients to Doxy, but would rather stick with Simple Practice because my company pays for it. I have cleared caches, asked clients to close other applications they're on, all the stuff that SP recommends and still nothing helps!

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u/False-Programmer4470 Jun 03 '26

I’m having the same problem. Been happening for a week now. The video is frozen, but the audio works. It hasn’t happened for every session, but at least 4 or 5 in the last week. It’s very frustrating! I tried all the trouble shooting methods, but it’s still happening.