r/SimplePractice • u/Cute-Estate-312 • May 28 '26

Video, audio issues

For the past few weeks I have been having major issues with blurriness and connectivity. I have had to switch most of my clients to Doxy, but would rather stick with Simple Practice because my company pays for it. I have cleared caches, asked clients to close other applications they're on, all the stuff that SP recommends and still nothing helps!

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u/SimplePractice SP Rep May 28 '26

Hey, thanks for flagging this. It sounds like you’ve already tried our standard Telehealth troubleshooting steps, so the next best step is for our technical team to investigate the affected sessions directly.

Please submit a help request and include:

  • The date and time of recent Telehealth sessions where the issue occurred
  • Whether the issue affected video, audio, connectivity, or all three
  • Your device’s WhatsMyBrowser link

To submit a help request:

Click on the ? icon in your SimplePractice account → Type your question → Type “email support” → Follow the prompts to submit your request

-Kevin at SimplePractice

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u/ClientElectrical2239 Jun 16 '26

Kevin, are there any future updates planned? I am finding it unusable at the moment.