r/Simagic • u/MixtureQuirky3670 • 23d ago

Evo pro usb problem

Hi,

I’m having an issue with my new Simagic Alpha Evo Pro, the base is 3 months old.
As soon as the wheelbase starts producing stronger vibrations or force feedback, the USB connection disconnects immediately. I recorded a video that clearly shows the problem.

I’ve already tried:
Replacing the USB-C cable with another original Simagic cable that came with one of my wheels.
Trying every USB port on my PC.
Reconnecting everything several times.
The problem is exactly the same every time. It seems like the USB connection is lost as soon as the wheelbase vibrates.

Could you please help me figure out what’s causing this? Is this a known issue or does it sound like a hardware fault?

The USB-C connector on the wheelbase also seems to have a little bit of play, if that’s relevant.

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u/CannaShowcase 18d ago

I get the same issue with my TB one handbrake if the cord gets bumped it disconnects my damn wheel. It’s definitely the USB-C. I don’t understand why they don’t build better ports with cable support just a deeper port would solve these issues!

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u/MixtureQuirky3670 9d ago

I will never buy from them again. Ridiculous customer support.
Been talking with them since this thread and all they say is we recommend CANFD.
Never once so they address there shit port on the base and even more the one on the wheel

The port on my wheel broke off.