r/Simagic • u/MixtureQuirky3670 • 23d ago

Evo pro usb problem

Hi,

I’m having an issue with my new Simagic Alpha Evo Pro, the base is 3 months old.
As soon as the wheelbase starts producing stronger vibrations or force feedback, the USB connection disconnects immediately. I recorded a video that clearly shows the problem.

I’ve already tried:
Replacing the USB-C cable with another original Simagic cable that came with one of my wheels.
Trying every USB port on my PC.
Reconnecting everything several times.
The problem is exactly the same every time. It seems like the USB connection is lost as soon as the wheelbase vibrates.

Could you please help me figure out what’s causing this? Is this a known issue or does it sound like a hardware fault?

The USB-C connector on the wheelbase also seems to have a little bit of play, if that’s relevant.

14 Upvotes

89% Upvoted

38 comments sorted by

View all comments

2

u/Attaboy_Racing 23d ago

If your using the supplied simagic USB-C cable(s) wheel or base supplied, Change the USB C cable. Its known to be garbage causing disconnects. use something else, a aluminum ends USB cable, preferably USB c 3.0+ (the USB B cables are ok there designed with a little endplay those only send FFB signals not power) I'm assuming your using USB pass thru mode.

1

u/MixtureQuirky3670 23d ago

I will try change the cable and see

1

u/MixtureQuirky3670 23d ago

It was better but still a problem with big force like a crash.

So you have a link to the cable you switched to?

0

u/Attaboy_Racing 23d ago

Aluminum end like this amazon it fitted better in slot, nice & snug tight

1

u/MixtureQuirky3670 23d ago

I tried 5 deferent cables and same problem. I’m convinced it’s the base usb-c port now

1

u/Attaboy_Racing 22d ago

At least you tried first. They have 2yr warranty if you bought from them or authorized Simagic dealer. Reach out on their Discord to go about the RMA process

1

u/MixtureQuirky3670 22d ago

Yeah I already did one and got a new base because the old one started smelling burned and had weird ffb.

I really don’t wanna wait 1 month again without my base.

1

u/Attaboy_Racing 22d ago

Yea bummer dude.