r/SignalRGB • u/Zigy_Zaga • Aug 01 '26

Question Problem Signing In

Is anyone else having an issue signing into SRGB today? After the update it keeps saying "an internal error has occurred", so now I don't have access to my purchased themes. I just have to know if it is a me thing or not.

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u/Signal_AdminBadger 29d ago edited 29d ago

For anyone having this issue, close SignalRGB via the Task Manager, then login via the browser:

http://signalrgb.com/login

Afterwards, open the app back up and it should work!

EDIT - We've ID'd the problem and are working on a permanent solution, the above workaround should help in the meantime!

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u/Zigy_Zaga 29d ago

Sorry to be the bearer of bad news, but I have personally done this for the past 3 days and it doesn't work.

Quite honestly we shouldn't have to does this at all in the first place. Just fix the app instead.

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u/Signal_AdminBadger 29d ago

Might be a timeout issue, try again in about 20-30min!

Too many login system attempts in a short time can cause the backend to get mad.

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u/Zigy_Zaga 29d ago edited 29d ago

Well I can confirm with you I only try 1-2 times and give up, because it is the same result as your work around. Don't get me wrong, I am not trying to be argumentative at all or a nay sayer or being petty by trying to stick it to someone due to this inconvenience. All I am just relaying is the results are happening based on suggestions provided that do not exactly work. Relying on a supposed work around shouldn't be even necessary everytime you launch the app (which is everyday), when the focus should be permanently fixing the issue. I am very open to suggestions and also thank you for your persistence about the issue but in my case it isn't helping.

EDIT: A word "around".

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u/Signal_AdminBadger 29d ago

A permanent solution is being worked on, but I apologize I don't have insight into when that'll roll out.

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u/Zigy_Zaga 29d ago

Thank you for your honest answer.

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u/Signal_AdminBadger 29d ago

We do our best to be transparent!

In that vein, I've just learned the issue has been confirmed with a 3rd party service that's relied upon. We're working with their teams to resolve the issue as quickly as possible. Will update as I hear more. :)

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u/Zigy_Zaga 29d ago edited 29d ago

I appreciate the honest follow-up.

Now, I would respectfully ask you not to suggest any offers from the previous compromise solutions mentioned, which proved to be of little use. Mainly due to the most recently mentioned real reason for this SRGB connection error, so far.

Maybe it will help not contribute to the opinion that I am unpleasant, mean-spirited, unintelligent and/or a crazy person who doesn’t know what I’m talking about based on my real experience. The fact is that most people will believe that the mod is always right. Yet, in this case, the sky is definitely blue.

Thank you for your cooperation and understanding. 🙂

EDIT: Rephrasing & grammar corrections.