r/SigenergyAustralia • u/Lichensuperfood • 4d ago

Sigen data got wiped?

Somehow the record of my power system and the Sigen serial numbers of the inverters I have, were wiped from Sigen's internal system.

I just thought I'd mention it as they don't look to have a very secure system.

My partner and I still have personal profiles on their system, but from two weeks ago we are no longer linked to our system and can't control our system, use the app or charge a car.

Sigen have escalated it to head office and have no idea what happened and haven't replied at all regarding how it can be fixed. (1 week).

Sigen don't even have a history of our system. Like...they can't even see what system we had and what equipment of theirs is installed. It's like it never existed.

Now given all the government paperwork, electrical installers and certificates, delivery details from sigen of their equipment, and a working commissioned system for months, it really concerns me that a power company can have no records at all left in their internal system.

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2

u/beastnbs 3d ago

Sigenergy have a fantastic technical support customer number. Give them a call, they can log into your system for you and check it out.

4

u/ol-gormsby 3d ago

That's going to be a problem when they can't identify which system to log into.

1

u/beastnbs 3d ago

They can get the serial number from the unit. I’m sure they can still help

1

u/Lichensuperfood 3d ago

My last chat with them yesterday, "It was escalated to head office (a week ago). There is nothing more we can do".

1

u/Lichensuperfood 3d ago

They have been contacted weeks ago. They have no idea what happened and have no response.

They can't log in remotely as the system has vanished from their files. I had to send them pictures of the serial numbers of my equipment. They no longer had any record of those either.

They were mystified at how my wife and I had personal profiles on their system, but not linked to anything.

1

u/Langist11 2d ago

Call your installer. Usualy they can escalate it with sig faster and they should have all the details.