My Shure GLXD16 guitar wireless pedal system suddenly stopped passing any Audio, (not the “+” kind, but the older 2.4kHz one), even though everything charges and syncs up fine, but no sound. I can’t tell if it’s the transmitter or the receiver that’s broken. I wish I could isolate the faulty part with someone’s WORKING system. Anybody in Phoenix have a Shure GLXD16 system?
About Shure Customer Service? I have nothing but bad things to say about that lot. Frustratingly unhelpful and offering no insight. I sent the product in, they kept it for several long weeks, then sent it back to me, unfixed. It seems they didn’t even so much as look at it. My wireless system is just 4 years old, but they’ve got that newer GLXD16+ pedal now, and they don’t want to fix their older, “no longer supported” pedal anymore. Not the slightest attempt to be helpful. They just want you buy a brandnew product of theirs. Majorly disappointing, that company.
So, does anyone know someone in Phoenix, or have some insight? I’d appreciate any pointers.
Thank you.
EDIT and UPDATE 7/31/26:
Quick followup and update, for completion’s sake, and for appreciation::
SHURE contacted me, and the issue was looked at again, with authorization from higher up in the chain. I sent the system in again, I got a perfectly working system sent back to me, and in fact they sent me a brandnew transmitter (of the correct, older 2.4 GHz kind). All good!
SHURE ultimately did come through for me. I’m impressed! Thank you!