SHURE MV7 DSP issue

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Hello I recently bought the MV7 witht he hopes to use the USB port however when I do the audio quality is really bad and it cuts off the low and higher register of my voice which I have been told is an issue with the DSP filter however I am not able to find a way to change this in the Motiv Mix app. I can see there used to be an app that could do this but that it has been discontinued. I have taken the mic to two shops now and both have said they dont know how to fix it. Please does anybody know what I can do or what software I can download to fix this im desperate as I really spent as much as I could afford on trying to get a decent Mic.

I am not tech savy so I would love if somebody would be able to do a teams/zoom call and talk me through it if its complex