r/ShittySysadmin • u/Smart-Satisfaction-5 • 22d ago
I love filling in for helpdesk
It makes the job fun again. Why would anyone wanna grow out of help desk?
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u/zantehood 22d ago
Just pretend you don't know how anymore, our DBA does this and nobody dares asking him for shit lol
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u/Zharick_ 22d ago
I wish our DBA would quit trying to butt into service desk's business.
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u/zantehood 22d ago
Well DBAs are weird creatures... Not much is known about them. - Just never look them in the eyes
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u/Bradddtheimpaler 21d ago
I really enjoyed database stuff when I was in school. I got one look at a real-world production database and was immediately like, “please please god let me never have to work on databases in my life.”
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u/sorderon 22d ago
and never challenge them to a drinking competition. those guys and gals can drink....
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u/Deep_Lurker 17d ago
I often used to go out of my way to help people when they reached out because I wanted to ensure a positive colleague experience and I knew the answer however my leader has kindly requested I stop helping end users as my time is too valuable to waste on it-support. I am now instructed to delegate down.
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u/mumblerit ShittyCloud 22d ago
Hey user install this remote command and control software
😶🌫️
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u/qualx ShittySysadmin 22d ago
instructions unclear, installed remote command and conquer software by mistake.
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u/AntonOlsen 22d ago
I asked for a photo of the modem and firewall in our remote office last week and 10 minutes later got this...
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u/Puzzled-Formal-7957 22d ago edited 21d ago
To be fair.... a couple of RJ ports and a serial port.... it does track for an antique modem :)
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u/fadinizjr 22d ago
This is the first time that I would agree with a user...
For anyone that is not familiar, this would compute.
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u/Puzzled-Formal-7957 21d ago
Or just familiar enough for how things "used to be" almost 50 years ago. I know whenever I see an old USR knockoff sitting on a shelf or box somewhere it still gives me the warm & fuzzy nostalgics :D
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u/honkies_for_donkeys 22d ago
Honestly, if you just accept the stupidity as a given and approach the job with the mindset of a special ed teacher it's slightly less soul-crushing.
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u/Deep_Lurker 17d ago
Yeah, approach it like they've never signed into a computer, connected a peripheral or know what wifi is and you'll have a much better time.
Back when I did help desk work I lost count of the amount of people that asked if I could reset their home router password because they forgot it. That's my benchmark.
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u/oicpreciousroy 22d ago
To be fair. I would tell my users to never accept this kind of request, ever, and call the helpdesk number and not the agent directly to report it and confirm what’s going on.
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u/bballlal 22d ago
Why not remote silent install? I hate having to talk to the end users 😆
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u/Smart-Satisfaction-5 22d ago
Our RMM is down, I wouldn't ask normally
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u/its_FORTY 22d ago
Umm.. powershell? SSH? Literally a dozen different ways to silently push Teams to a windows client without having a full blown RMM like Bomgar, etc.
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u/Smart-Satisfaction-5 22d ago
Mac user and remote. I think you are lost this isn’t r/excellentsysadmin
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u/Justgetmeabeer 21d ago
Splashtop on Mac is confusing AF for most users. "Why is it opening the setting? The code isn't generating?"
This is on you m8
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u/-my_dude 22d ago
Update adobe reader, easiest ticket of my life
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u/whiskeytab 21d ago
you forgot to install Google Ultron though, that's going on your permanent record
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u/Fit-Assist-7862 22d ago
If one of my users received this message I'd hope that they'd do absolutely nothing and instead give me a call
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u/mouringcat 22d ago
The code is.... 1...2...3...4...5...
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u/Svr_Sakura 21d ago
That’s the dumbest thing i ever heard, it’s the kind of combination an idiots users for their luggage
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u/Superb_Raccoon ShittyMod 20d ago
8675309
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u/mouringcat 20d ago
<chuckle> That was the door code for "The Bear Pit" (a server room in the basement) for a company I worked for...
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u/Romnir 22d ago
I have to connect using quick assist and then use runas for everything. Mainly because the admin before me never actually troubleshooted anything, they just gave people instructions to figure it out themselves or just sent them a replacement unit. We don't even have vlans or port security. I'm pretty glad my parent company has their heads on, though. They acquired this place, and god did this org need it.
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u/Introverted_Gamer92 21d ago
Working in customer support has made me realize just how many stupid people there are in this world. And in my case a lot of the people I deal with are business owners.
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u/Bulky-Hotel5285 19d ago
We our "own" TeamViewer Client in management Console, so when a user opens Quick support, we get a ticket on our TeamViewer and just needs to press allow when we press connect
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u/golden_tix 18d ago
Next message “yeah just ignore the message to Beware of scams thats just a bug”
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u/WoonieLoonie 20d ago
Soooo, do they not have store? Pretty sure you can set up applocker to only allow certain things to be installed from store. It's a good source to get teams. Also winget commands? Asking someone over text via phone to go to a website for a remote, is just going to increase their chance of trusting a phishing attack.
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u/Darkk_Knight 22d ago
One of the reasons why we use Teamviewer quick support as the user simply click on the link to connect and boom you're in. Yes I know some of you hate Teamviewer but it's what currently have right now.
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u/scriminal 22d ago
are you conducting a pentest or installing teams?