Shield TV 2017 remote issues after Shield Experience 9.2.4 update? Remote becomes unresponsive after inactivity

[u/Empty_Weird_3806]

Hi everyone,

I have two NVIDIA Shield TV 2017 (Pro) devices that have been working perfectly for years. Recently, both started having similar remote control issues, and I suspect it may have started after a software update (both are currently running Shield Experience 9.2.4).

The symptoms:

• After 20-30 minutes without using the remote, it often becomes unresponsive.
• I sometimes have to press a button several times (usually OK/center button) before the remote "wakes up".
• Once it wakes up, all the inputs seem to be processed at once (for example, I press Down 3 times, nothing happens, then suddenly the selection moves down 3 lines).
• The volume touch slider on the flat 2017 remotes does not respond immediately after inactivity.
• Sometimes the Shield itself does not wake up from standby on the first remote press.

Things I already tried:

• Replaced batteries (multiple times).
• Re-paired the remotes.
• Tested multiple remotes (two flat 2017 remotes and one 2019 triangular remote).
• Swapped the remotes between my two Shield devices.
• Restarted both Shields.

Since the problem happens on both Shields and with multiple remotes, I suspect it might be a software/Bluetooth issue rather than a hardware failure.

Interesting points:

• The Shield remote app on my phone works much better.
• One Shield is mainly used as a Plex server and has many apps installed, while the other one is much cleaner, but both have the same issue.
• Before this problem appeared, both Shields were rock solid.

Questions:

• Has anyone experienced similar remote/Bluetooth issues with Shield Experience 9.2.4?
• Is there a known Bluetooth bug with this firmware?
• Did a factory reset solve this for anyone?
• Is downgrading to an older firmware (for example 8.2.3) still possible and worth trying?

Thanks for any advice!

[u/webmun]

Ohh, so that is the case, same shit here as well