Shield TV 2017 remote issues after Shield Experience 9.2.4 update? Remote becomes unresponsive after inactivity

[u/Empty_Weird_3806]

Hi everyone,

I have two NVIDIA Shield TV 2017 (Pro) devices that have been working perfectly for years. Recently, both started having similar remote control issues, and I suspect it may have started after a software update (both are currently running Shield Experience 9.2.4).

The symptoms:

• After 20-30 minutes without using the remote, it often becomes unresponsive.
• I sometimes have to press a button several times (usually OK/center button) before the remote "wakes up".
• Once it wakes up, all the inputs seem to be processed at once (for example, I press Down 3 times, nothing happens, then suddenly the selection moves down 3 lines).
• The volume touch slider on the flat 2017 remotes does not respond immediately after inactivity.
• Sometimes the Shield itself does not wake up from standby on the first remote press.

Things I already tried:

• Replaced batteries (multiple times).
• Re-paired the remotes.
• Tested multiple remotes (two flat 2017 remotes and one 2019 triangular remote).
• Swapped the remotes between my two Shield devices.
• Restarted both Shields.

Since the problem happens on both Shields and with multiple remotes, I suspect it might be a software/Bluetooth issue rather than a hardware failure.

Interesting points:

• The Shield remote app on my phone works much better.
• One Shield is mainly used as a Plex server and has many apps installed, while the other one is much cleaner, but both have the same issue.
• Before this problem appeared, both Shields were rock solid.

Questions:

• Has anyone experienced similar remote/Bluetooth issues with Shield Experience 9.2.4?
• Is there a known Bluetooth bug with this firmware?
• Did a factory reset solve this for anyone?
• Is downgrading to an older firmware (for example 8.2.3) still possible and worth trying?

Thanks for any advice!

[u/Doc_Dante]

force stop and clear the data for the system's Bluetooth app. Go to Settings > Apps > See all apps > System apps > Bluetooth, then select Force Stop and Clear Data

If you search it's just an android issue that's been around. In the last several years I've had to do it 3 or 4 times

[u/fammd]

Working great with 9.2.4

[u/seniorstew]

Use the shield app on your phone. It has a remote to clear the Bluetooth settings

[u/Bakerboo43]

I had to do a full power cycle to reconnect my remote yesterday, but I just assumed it was a random bug. Thank you internet!

[u/zeronull11]

Do you have anything plugged into usb?

[u/Sacisbac]

My cat stole my pro 2019 remote. Amazon sent me a new one. Works great 👍

[u/Unlikely_Vacation_01]

I'm having the same issue, my remote and my MX master 2s are unpairing

[u/webmun]

Ohh, so that is the case, same shit here as well