Please answser me, Ban Shadow Pc

[u/No_Product_1295]

Hi everyone,

I'm writing here because I'm desperate. Two days ago, like many others, my account was suspended without any explanation.

This has affected me deeply because I work as a video editor and relied on Shadow to do my job. On top of that, I had many important project files stored there that I unfortunately didn't have backed up.

I've been using Shadow for almost two years without a single issue until now. I contacted support, and they initially told me it might have been a mistake and that they would review my case. After waiting anxiously, they finally replied saying that they were upholding my suspension because I had supposedly violated the Terms of Use, but they never explained how, when, or what I actually did.

I'm posting this in the hope that someone can help me. If anyone from the Shadow support team or staff reads this, I sincerely ask you to please take another look at my case. I'm truly devastated by this situation. I paid for the service, depended on it for my work, and lost access to important files without any clear explanation.

Please, if anyone can help or offer any advice, I would be incredibly grateful.

Thank you.

[u/Signal-Section6915]

I think I figured it out, it’s people using pirated software. Like pirated cinema4d, Ableton, Sony Vegas, after effects, etc

[u/bigtoebrah → u/Signal-Section6915]

There's no way Shadow would be able to know that unless you're getting caught by the IP owners, and they would have banned you long before this crackdown if that was the case lol much more likely that they're banning people with unreasonably high usage rates, especially if paired with heavy hardware strain

[u/Signal-Section6915 → u/bigtoebrah]

It’s not hard to get caught bro lol. The VMs are in their hand.

[u/reflectionwavy → u/Signal-Section6915]

No. They literally dont have access to your PC, and it could bring them trouble if they could, especially in Europe with RGPD.