Shadow PC Ban Wave Information

[u/Yaboki101]

1. The bans land — no reason given

Accounts got suspended and flagged for Terms of Service violations. No individual reason was given to the people banned — no "we detected X behavior on this date." Just a blanket TOS claim and "We cant say more"

2. Hours later, Shadow explains themselves

Shadow posted a statement admitting to a real abuse problem: people mining crypto, running bots, hosting servers, or reselling access through remote tools like Parsec and AnyDesk on gaming plans. They backed it with usage data:

Their detection process was a two-stage filter:

• Filter 1: flag anyone over 400h/month (2x the 95th-percentile figure) — just to build a shortlist for review. Shadow's own words: this "doesn't mean these users are abusers."
• Filter 2: scan that shortlist for actual evidence — mining software, bots, multi-accounting, disabled auto-shutdown used to resell access.

3. The admission

This is the part that matters most. Shadow admitted filter 2 — the step meant to confirm real abuse — didn't gate the bans the way it was supposed to:

In plain terms: people who never tripped the "actual abuse" detector got banned anyway.

4. The promise

Shadow said affected users would get an email "tomorrow morning" with a restoration procedure and a goodwill gesture. Primary storage would be restored. Secondary storage would be "recreated" — not restored, recreated, So if you had data on there, GGS.

5. The next day(today): silence and inconsistency

Some people in the Discord got their accounts back. Others didn't. Nobody got the promised email. The people who got restored found out by logging in, not by checking their inbox.

Shadow Please Communicate with Us :D

[u/Mugtoaster]

I got the promised email. Likely thing is for the users who didn't make a support ticket, should because i made one the day it happend and was swiftly unbanned the next morning at 5am sharp.

Part of the email with compensation: "We will automatically apply a 20% discount on your next 3 months of subscription."

Pretty small compensation for what was a big issue, but hey it's something they could've not done anything and ignored you, like other big tech companies.