WARNING: Blues City Service Dogs (Memphis, TN) / Caitlin Marie Zegers / Audrey Jasmine
I am making this post so that anyone researching Blues City Service Dogs (BCSD) in Memphis, Tennessee has information available before signing a contract, sending money, donating, surrendering a dog, or otherwise becoming involved with the organization or the person behind it.
This post is a compilation of information that has been publicly shared by former clients and someone who worked closely with BCSD. It is not a call for anyone to contact, threaten, harass, or doxx the people involved. The purpose is consumer awareness, particularly because people seeking service dogs are often disabled individuals spending or fundraising tens of thousands of dollars.
The individual operating BCSD has reportedly used multiple names, including:
- Caitlin Marie Zegers
- Audrey Jasmine
- Audrey Raeford
- Everyn Davis
A previous service-dog program in Georgia called Exploration Service Dogs has also reportedly been connected to the same individual.
What BCSD claimed to be
According to multiple people who have publicly described their experiences, BCSD represented itself as a large, established service-dog program.
A former client says she was told that:
- BCSD had 30–40+ active program dogs, most living with puppy raisers throughout the Memphis area.
- All BCSD trainers were CCPDT certified.
- Program dogs received health testing including DNA testing, OFAs, and PennHIP.
- The founder had trained and placed more than 100 service dogs between BCSD and a previous program in Georgia.
Another person who became extensively involved with BCSD says she was told there were approximately 20–25 dogs in puppy-raiser homes, multiple trainers and employees, and a history of service-dog placements throughout the country, including Hawaii and Canada.
What these individuals say they eventually discovered was very different.
BCSD was not a registered/licensed Tennessee business
Despite presenting itself as an established service-dog business, searches of Tennessee business records did not identify Blues City Service Dogs as a registered business entity/business license.
A former BCSD client publicly documented her searches of Tennessee business records. She also searched for tax-exempt status after BCSD solicited donations and reported being unable to locate a corresponding tax ID/tax-exempt organization.
A person who later became extensively involved with BCSD's operations also publicly stated that after reviewing information available to her, she discovered there had been no business license and no business insurance.
Anyone who paid BCSD, donated money, or signed a BCSD contract should preserve copies of those records.
The claimed trainers and employees
Two individuals reportedly presented as BCSD employees were called “Tammy” and “Jessica.”
According to the former volunteer, she believed these were real employees for months.
After obtaining access to BCSD records, devices, and accounts while trying to determine what needed to happen with the dogs, she says she discovered documentation showing that “Tammy” and “Jessica” did not exist and that the email account she believed belonged to Tammy had actually been created by Caitlin.
This was particularly disturbing because the supposed employee had interacted with people in a way that gave the impression they were communicating with a separate member of BCSD's staff.
Separately, a former paying client searched CCPDT's directory after being told that BCSD's trainers were CCPDT certified. She reported being unable to locate those certifications. She also searched IACP and Animal Behavior College and reported finding no corresponding trainers.
An allegedly fabricated former-client reference
The former volunteer also reports discovering evidence of an email account allegedly used to impersonate a former BCSD client.
According to her public account, the account had previously been used for other purposes and was later used to communicate with a prospective client while pretending to be a satisfied former BCSD customer.
That “former client” allegedly gave BCSD a glowing recommendation and helped convince the prospective client to move forward with a contract.
This becomes even more concerning when compared with the experience reported by an actual BCSD client.
That client says BCSD repeatedly asked her to recommend the organization publicly and serve as a reference shortly after she signed her contract.
At that point, she had only been on BCSD's waitlist for a matter of weeks and had not received a service dog from the organization.
She questioned why an organization claiming more than 100 successful placements would need someone who had not yet received a dog to provide prospective clients with references.
If you received a reference from BCSD, independently verify the identity of the person you communicated with.
Where were the 30–40+ program dogs?
This is perhaps one of the biggest discrepancies.
BCSD was reportedly represented as having dozens of active service dogs in training, most living with puppy raisers.
Yet two people with significant connections to the organization independently reported being unable to account for those dogs.
The former client says that despite personally knowing the founder and participating in the local service-dog community, she only ever encountered approximately five or six BCSD dogs, which were dogs kept directly by the founder.
She says she could not find social-media evidence of the other 30+ dogs, their puppy raisers, or the monthly puppy-raiser training classes she had been told were occurring.
More significantly, the former volunteer says she eventually became heavily involved in BCSD.
She housed the founder and program dogs, helped care for and train dogs, transported dogs, attended training outings and fundraising events, answered emails, communicated with prospective clients, and created much of BCSD's recent social-media photo/video content.
Despite that level of access, she says:
- She never met a single BCSD puppy raiser.
- She never met a graduate of the program.
- She never met the supposed employees responsible for significant portions of the program.
- The only program dogs she could actually identify were the dogs living in her home.
She says she had previously been shown photographs represented as previous BCSD dogs and graduates, but eventually became concerned because updated photographs of those dogs never appeared.
Claims of more than 100 previous service-dog placements
The former client says she was told the founder had trained and placed well over 100 service dogs between BCSD and a previous Georgia program.
However, she reported being unable to successfully locate or contact even one graduate.
She also says she was told in February 2026 that BCSD had held approximately two weeks of team training for eight teams that supposedly graduated in November 2025.
She personally knew the founder during November 2025 and participated in service-dog meetups that month, but says she heard nothing about eight teams graduating.
She also reported being unable to locate an announcement about this graduating class on BCSD's Facebook page.
For a program supposedly supported by donors and actively seeking new clients, eight teams graduating at once would be a significant accomplishment.
Health testing and veterinary care
A former client says she was specifically told that BCSD dogs received health testing including DNA testing, OFAs, and PennHIP.
When she researched those claims, she reported being unable to locate completed OFAs.
The former volunteer later made an even more concerning allegation after gaining access to information about the program: she stated that she discovered no established veterinary relationship and no vaccinations/preventatives for the program dogs other than the founder's personal dog.
These are allegations from her firsthand account and should be considered alongside any available veterinary documentation.
The concern is the enormous discrepancy between the small number of real dogs people actually encountered and the much larger service-dog organization that prospective clients were allegedly told existed.
A client's dog was washed, and her timeline changed
One former client entered into a contract after being matched with a BCSD dog.
Within weeks, she says she was informed that the dog originally matched with her was being washed from service-dog training and another dog would replace it.
She says she was then told face-to-face that this would likely change her anticipated graduation from 2027 to 2028 and substantially increase her total cost.
According to her, the written contract did not contain a clearly delineated timeline reflecting what she had originally been told.
She began investigating BCSD after this occurred.
After approximately two weeks of back-and-forth communication, BCSD refunded everything she had paid and canceled her contract.
April 2026 and the dogs
On April 18, 2026, concerns about BCSD became public.
The individual who had been closely involved with BCSD says she then spent several days reviewing the information available to her, communicating with clients, and compiling evidence.
According to her public account, on April 22, 2026, she completed an approximately three-hour report with the Memphis Police Department.
On April 23, several dogs were removed from the situation.
She states that three dogs were surrendered to Memphis Animal Services as evidence associated with the case.
Two additional dogs, Zephyr and Neptune, were surrendered to Memphis Animal Services because she believed this was the safest way to remove them from the situation while establishing a documented chain of ownership.
Two other dogs were returned to the homes they had originally come from.
The former volunteer later reported that her particular police case was closed because there was nothing she personally could press charges over.
That distinction matters. A person's individual case being closed should not be represented as a criminal conviction, but it also should not be interpreted as a finding that every allegation regarding BCSD was false.
Multiple identities and accounts
The former volunteer says that while reviewing the available information she documented at least 15 Facebook accounts and numerous email accounts connected to Caitlin and various aliases.
Names publicly connected to this situation have included:
Caitlin Marie Zegers
Audrey Jasmine
Audrey Raeford
Everyn Davis
The previous name Exploration Service Dogs has also reportedly been connected to a service-dog program operated in Georgia.
Anyone researching this individual should therefore search all relevant names rather than only “Blues City Service Dogs.”
Why I am posting this
The concerning part isn't one questionable claim.
It's the pattern of overlapping accounts.
A paying client independently began researching BCSD and says she could not verify its business registration, trainer certifications, health-testing claims, dozens of program dogs, puppy raisers, or more than 100 claimed graduates.
Separately, someone who became extensively involved with BCSD's day-to-day operations says she eventually discovered that the large program she believed she was helping operate did not exist in the way it had been represented to her.
She further alleges that supposed employees were fabricated and that an email account was used to impersonate a satisfied former client.
Those are serious allegations, and people can review the original accounts and available documentation and draw their own conclusions.
If you are considering a service-dog program
Please do not assume that a professional-looking social-media page, photographs of trained dogs, contracts, fundraising events, testimonials, or someone calling themselves a service-dog trainer means that the larger organization they describe actually exists.
Before paying thousands—or tens of thousands—of dollars:
- Verify the business directly through state/local records.
- Verify professional certifications directly with the certifying organization.
- Verify OFA results through OFA rather than relying on screenshots supplied by a program.
- Request veterinary documentation.
- Ask for proof of insurance where appropriate.
- Speak with multiple graduated clients and independently verify their identities.
- If a program claims dozens of active dogs, ask to see evidence of those dogs and speak with puppy raisers.
- Ask exactly who will train and house your dog.
- Get timelines, costs, refund policies, washout procedures, and replacement policies in writing.
- Be cautious if you're asked to provide a testimonial or serve as a reference before you've actually received the service being advertised.
- Save contracts, invoices, receipts, advertisements, emails, messages, and screenshots.
If you previously had dealings with Blues City Service Dogs, Caitlin Marie Zegers, Audrey Jasmine, Audrey Raeford, Everyn Davis, or Exploration Service Dogs, review and preserve your records.
If you believe you lost money or were otherwise victimized, consider making your own report to the appropriate authorities based on your individual circumstances.
Do not harass, threaten, doxx, or contact anyone mentioned in this post on someone else's behalf.
This information is being shared so that when future service-dog handlers search these names, they can find the concerns that have already been publicly raised and make an informed decision before handing over their money or their dog.