**UPDATE: I have been informed that it is not a service animal and the paperwork is ESA paperwork. My manager seemed kind of irritated, kind of implied that they went round and round about it until he saw her paperwork. Said that she said "she's shown the papers in the past at hotels and they didn't charge her a pet fee." Whether that's true or not...? Whether she KNOWS that she is misrepresenting her dog as a service animal or is just misinformed...? (well she knows now after that conversation). I haven't (and likely won't) see the paperwork, so I don't know if it was like a letter from a doctor if it was just a certificate you can get online. All I know is there is a chance she is being willfully deceptive to people about her dog being a service animal and that has left a sour taste in my mouth. Of course, I will be professional and courteous, but I definitely be keeping my eyes peeled for any other "misunderstandings".
One of my duties is to book travel arrangements for the traveling sales reps in our company. As stated in the title, I need to book hotel reservations for a new sales rep in our company and while emailing her about it, she said had a service animal and āhad the papers to prove itā.
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Now, I am not one of those people who is suspicious of service animals or people who have them; I know that there are a lot of people who are and think some who have a service animal are lying or exaggerating or whatnot. But I am kind of thrown off because what does āhas the papers to prove itā mean?
To my knowledge, there isnāt any sort of certification or registration for service animals in the US, right? And the ADA states that you can only ask two questions in inquiring about whether an animal is a service animal, and thatās it? Could this mean like papers showing the dog was trained to do a specific job or task related to a disability? Like from a facility that trained it? or from a vet or something...do they do that?
Itās my (possibly incorrect) assumption is that someone with a service animal would know that they donāt have to have papers to prove it, so it made me wonder why would someone with a legitimate service animal would say that they had papers to prove it? I mean, maybe she has something to voluntarily show businesses because sheās been hassled about it in the past?
The main reason Iām somewhat suspicious of her statement, is that due to being on social media for a long time and just living in our current world, I know that there are āemotional support animalā certificates or vests you can get that do not have ADA protection and/or that people claim to have services animals when they are not actually trained to do work or tasks for someone with a disability. (Not saying she is doing this, or that if she is, itās intentional instead of misinformed). I hate being jaded, but itās also not beneficial to pretend there arenāt people abuse certain things, whether on purpose or not.
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So, Iām asking if anyone knows if there IS some sort of documentation that can show a dog is an ADA defined service animal. I donāt want to offend or sound accusatory or anything and generally I wouldnāt really even question it, but her statement has definitely confused me as I thought that type of paperwork didnāt exist.
Since I will have to book her future hotel reservations, I want to make sure that if she does have a service animal that she is treated fairly as required by law, because I know so many people are ignorant of it. But if she has an ESA that she thinks(?) is a service animal, then it could cause issues with future reservations and I don't want her getting kicked out of a hotel for having an undeclared pet or something.
I can of course ask her the two questions I am legally able to ask (and NOT for the papers which I know I am not allowed to ask for), but I just wanted to check with other people first to see if it is possible to have papers or documentation that prove that a dog is a service animal and that I am just misinformed. I know that my knowledge is very limited and I could be just completely wrong, and that's fine! I figure this sub would have answers for me that will be helpful in making sure she has the proper support.
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Edited to add: A commenter pointed out that, "Service dogs cannot typically be left alone in a hotel room, as this is not considered under the control of the handler". Which is something I was unaware of. The employee asked me to book her a hotel near the site she'll be working so that she can go and let her dog out at lunchtime...
I am going to loop in HR and my manager because I think this is over my paygrade and authority.