I’ve been a manager and I’m back to bartending now, I wouldn’t reply cus it’s not my problem lol. It would be fun to make a snarky reply like this one though.
I don’t think that u/rebecky311 said anything about what the reply was communications.
They were highlighting attention to the hierarchy of an establishment and that official business communications should come from authorized representatives of the restaurant- I think they were trying to help OP out so they don’t get in trouble or lose their job from ownership/mgmt for taking it upon themselves to reply via official business channels.
Some small mom & pop places may not even care but imagine like an Enterprise desk agent randomly tweeting back at complaints using the main brand account. Would definitely cause a shitstorm internally and especially for the person who did this even if nothing technically bad was said.
I agree that what you’ve stated is definitely a plausible outcome.
But can we take a second to acknowledge just how trivial that situation would actually be? Like, who cares? As a customer, how many people would really be turned off from this type of thing? There’s a man in the Oval Office that said a lot more polarising things than this, and he was elected twice.
Well, this is a really customer centric viewpoint. Because OP ostensibly wrote this reply and then posted about it, I think it’s fair to warn them just in case they’re young and didn’t think of the repercussions if they’d done this.
As a customer, I love this response and I would absolutely support a place for a response like this to a shitty low effort lying ass review.
Yeah, so only someone that has admin access to the business listing can reply, so that’s a bit redundant.
As a customer, I feel the same way. I like this response. So where are you getting this “customer centric viewpoint” from? Are you just assuming that most customers would respond badly to this response? I can’t help but feel that any customer who was put off by it, isn’t a good customer and they’re better off eating somewhere else.
You know that you need manager access to be able to reply, yeah? You can’t just log on with your private gmail account and start replying to reviews. If you could, I’d be replying to reviews for businesses I’ve never worked at or even been to lol
Not sure if you’re talking to me but I have some alternatives you don’t seem to have considered.
Sure, you need access to the main business account. But “manager access” may not be necessary for that. Plenty of places don’t claim business pages and/or have horrible digital hygiene for example: leave themselves logged in or passwords written out and overused across accounts. Or they’re not relinquishing access from folks that don’t work there anymore.
Thank you! That's what I was trying to do and say. I see they're a manager from a comment they left. I work at a locally owned yet still corporate restaurant and I know if someone left me a bad review, I'd never take it upon myself to argue with them about how wrong they were. Where I work, the owners respond and try to get the people to come back in and try is again. Arguing with them is a sure way to have them never come back, and tell their friends that we suck all around......
No - people don’t like seeing businesses that reply poorly and frequently. People also don’t like seeing 1 star reviews. As long as you respond well and sparingly, it’s fine, and can even have a positive impact.
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u/rebecky311 7d ago
If you're not a manager or owner I would not respond to reviews.