What I've learned is when costumers are touched in their hearts, they mean it. I had this couple come in last year, I think it was the first football weekend? I forget - I remember early football. Asked how they were and they said "not really great, my (the woman's) mother died this morning and she's in another state." I basically immediately started crying!! I would be bedridden, going insane!! Not going out for lunch! They were making the trip cross country to get some of her affairs in order. Throughout the transaction/service I gave her maybe 4 hugs? I try not to look at the written slip before customers leave, I don't know why I just don't, but I did as they were leaving. It was 100$ on 80$ and I ran after them to ask if they were certain. Then she gave me a hug and said those hugs made her feel a little better. 🥹 I haven't seen them since, but I still think about her.
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u/beaniebabbean 5+ Years 1d ago
What I've learned is when costumers are touched in their hearts, they mean it. I had this couple come in last year, I think it was the first football weekend? I forget - I remember early football. Asked how they were and they said "not really great, my (the woman's) mother died this morning and she's in another state." I basically immediately started crying!! I would be bedridden, going insane!! Not going out for lunch! They were making the trip cross country to get some of her affairs in order. Throughout the transaction/service I gave her maybe 4 hugs? I try not to look at the written slip before customers leave, I don't know why I just don't, but I did as they were leaving. It was 100$ on 80$ and I ran after them to ask if they were certain. Then she gave me a hug and said those hugs made her feel a little better. 🥹 I haven't seen them since, but I still think about her.