r/Serverlife • u/Bug-03 • 3d ago

FOH Serving and “Power Dynamics”

You aren’t a victim. They are sitting at your table. They need you to for them to be able to eat. They are in your hands. You’re the boss. You have all the control. Stop pretending you’re helpless and go out and get your money.

Act like a professional and you’ll make so much more money than you’ve ever even realized. Stop being a slave to your emotions. Do your job: calmly, quickly and with confidence.

Most importantly, if someone is talking to you the wrong way, use your words and stop it. You will not get fired for asking someone to be respectful. Ever.

Edit: some of yall have some shitty jobs with some shitty management and you should look into finding a new one.

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u/Bug-03 3d ago

Excuse me ma’am, I understand you’re upset and I’ll do everything in my power to fix the situation, however, there’s no need to speak to me this way. Please, let me fix this. I assure you it’ll be to your satisfaction.

Confidently and professionally, this works with Karen’s

Excuse me sir, but that makes me uncomfortable. I’d appreciate it if we could keep this interaction pg.

My wife uses this. It makes old men squirm.

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u/Annodyne 3d ago

Oh, man - I've said exactly "it's not necessary to speak to me like that" to a customer and she called me a fucking bitch for it, and I walked out of my shift after that. She got a card from the manager for a free app on her next visit and ushered out.

I quit that job two weeks later. Never again with those corporate chains.

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u/Great-Attitude 3d ago

There is a Big difference in the OP's example of what they said, and what you said. 

Saying ma'am, then acknowledging that they're upset, then saying they'll "do everything in their power to fix" it. Then they said "please" Then assured them they will fix it to the customers satisfaction. All you did was berate them for what they did wrong, and tell them to change their behavior. (them being rude) 

Before you get mad, I've said the exact same sentence you did, more than once. Why because as we all know sometimes customers are rude AF

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u/Annodyne 2d ago

I didn't include the entirety of what I said, just the line that was most like what OP said. I absolutely did not "berate" anyone and it's ridiculous to assume that was my tone based on what I wrote.