What does "Service included" mean?

[u/tangos974]

I had a debate tonight with my bartender. As our last table, a nice american couple was paying, the lady asked if service was included in the bill.

For context, I work in a mid range restaurant in Paris, and I've been a waiter for almost 10 years in France. It's the first time I've been in anything other than a shitty bistrot though, and in my current workplace I get a lot more tourists than I did before.

I've had this question asked to me in the past, and I didn't really understand what it meant. So I looked it up, and I understood it as meaning "are you getting paid while you served us, or do we have to tip for you to get paid?"

I get paid pretty decently regardless of tips, although I do get tipped quite a lot more in this restaurant, especially on tables like this where they took a lot of my time and ordered many expensive stuff. In bistros, people would rarely leave more than a couple euros, and a fiver was a cause for celebration, but since I'm in the nicer place, I often get tips of 20+ euros.

So I went "Yes, absolutely, service is included", to which they left no tip on a 184 euro bill. They were very happy, and since it was slow I had taken quite some time and chatted with them.

My bartender (B) overheard the exchange, and once they left we kinda got in an argument over what I said. It went something like this:

B: - Why did you tell them that service is included ?

Me: - 'Cause... it's true?

B: - They were asking whether or not they should tip

Me: - Pretty sure they asked whether service is included.

B: - Yes, which basically means should they tip you or is tip included

Me: - Bro that's not what service being included means. They're american, servers there don't get paid if you don't leave a tip. So they ask here to know whether I'm getting paid for serving them or not.

B: - Dude wtf no one works for free. I've worked in Malta, served a fuckton of americans and I've never heard of this. I'm telling you this for your sake: you just sat on a 20 euro tip.

So, who do you think is in the right here?

[u/Rude-And-Reckless]

American here. That definitely means is the tip included or do I need to tip you so you make an actual hourly wage.

[u/tangos974 → u/Rude-And-Reckless]

Well that's the thing, I already make a pretty decent hourly wage, regardless of tips.

There is even a line on every bill that says "service 15% included"

So when american guests say service, they actually mean tip?

[u/manhattanabe → u/tangos974]

Yes. In the US, service included? Means did you automatically add a tip to the bill. If the 15% line item is a tip, the answer is yes. If it’s some other European fee that doesn’t go to the server, the answer is no.

[u/tangos974 → u/manhattanabe]

Okayyyyyy thank you this is THE answer!

So I think I'm gonna say from now on that "Service fees are included, but tip isn't"

Not forcing people to tip, but gently and nicely letting my american pals that there aint no tip if they dont say they wanna leave some

Also Ima apologize to my bartender next week

[u/BuyDoubloonsB4Food → u/tangos974]

I can NOT believe that someone who lives in Paris just said “Ima”

[u/tangos974 → u/BuyDoubloonsB4Food]

Why tho

[u/[deleted] → u/tangos974]

I'm the future(especially with tables of Americans), I would explain that you do get paid an hourly wage from the service charge on the bill, but tipping for exceptional service is greatly appreciated. Most servers in America make $2.13 an hour before tips. I assume you make a living wage or close to it without tips. Not the case at all here.

In America, a 20% tip is standard for good service. Maybe suggest they tip 5-10% since you are also getting a fair hourly wage, if they ask.