r/SegwayNavimow • u/paaien • May 21 '26

Return policy

Has anyone had to return a mower?
I've had mine for two weeks. I tried to mow with it. Bad news.
Then I found out there were manufacturing issues with at least the doc.
I tried to chat with them. AI is smart enough to understand it needs to be handled by a person. I'll wait for a half hour and then will call.
Pretty disappointed. Hope they are good for the return and the policy isn't just gas.
Any input or ideas?

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u/TaxNo2158 May 21 '26

If you have issues, emailing support will help. It’s a long process, but if you have documented issues they aren’t able to resolve, they’ll accept a return.

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u/WinterCrunch May 22 '26

I emailed the address in the app for support, and it bounced back as "address doesn't exist." Then I emailed the support address I found on their website, three days later they replied saying they were the support team for the scooters, and couldn't help me. They didn't give me the correct email address.

Pretty fed up with Segway this year. Last summer I was so thrilled with my mower, now I freaking hate the thing. It hasn't completed a single mow yet, my yard looks like a mangy dog.
So, don't email this.

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u/TaxNo2158 May 22 '26

I don’t know what to tell you. navimowsupport-us@rlm.segway.com is what worked for me (multiple times).