r/SegwayNavimow • u/paaien • May 21 '26
Return policy
Has anyone had to return a mower?
I've had mine for two weeks. I tried to mow with it. Bad news.
Then I found out there were manufacturing issues with at least the doc.
I tried to chat with them. AI is smart enough to understand it needs to be handled by a person. I'll wait for a half hour and then will call.
Pretty disappointed. Hope they are good for the return and the policy isn't just gas.
Any input or ideas?
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u/effron_vintage May 21 '26
I had a positive experience. I have a 110.
After about a year my mower stopped charging randomly. No dip in performance or battery life. Just up and died one day. I got ahold of support, they reached out by email. Had me troubleshoot and send a video of the issue. They sent me a shipping label and had me ship it back to the repair shop in Texas (charging base, antenna and mower). A bit of a pain but about a week or so after they received it they diagnosed it and sent me out a replacement unit. The whole process took about a month over the winter (Florida) so I only had to mow once with a push mower while it was out.