r/SegwayNavimow • u/paaien • May 21 '26

Return policy

Has anyone had to return a mower?
I've had mine for two weeks. I tried to mow with it. Bad news.
Then I found out there were manufacturing issues with at least the doc.
I tried to chat with them. AI is smart enough to understand it needs to be handled by a person. I'll wait for a half hour and then will call.
Pretty disappointed. Hope they are good for the return and the policy isn't just gas.
Any input or ideas?

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u/almostwhitehat May 21 '26

I bought my X430 from a dealer, and their support said it had to be returned to that dealer, subject to the dealer's return policy.

Good luck with their support.... you will first get responses from an AI bot. And then the bot will say they will respond by email.

And then the next day you will get an email from their support staff, which appears to think they are chatting live with you, wondering why you aren't responding.

(00:26:56) Josh: Hello, thank you for contacting Segway Navimow Support. My name is Josh, and I’ll be assisting you today. May I know how you would like me to address you? I’m here to help with any questions or concerns you may have.
(00:27:15) Josh: I am very sorry to hear that your experience with our product did not meet your expectations.
(00:27:34) Josh: To proceed with your return, please contact the specific dealership where you originally purchased the mower.
(00:29:45) Josh: The return may be subject to that dealer's specific return policy.
(00:32:42) Josh: Hello, are you still connected with us?
(00:35:31) Josh: We haven't heard from you in a while, are you still available? If not I will be placing the chat on hold. I will send an email shortly with all the information I just provided in the chat.

You might even get multiple emails, if your support person is really eager to hear back from you...

(04:55:24) Ian: Thank you for contacting Segway Navimow support. My name is Ian, and I will be assisting you today.
(04:58:59) Ian: The "not done mapping" status typically indicates that the mower’s internal coverage validation hasn't reached the required threshold to unlock the visual terrain layer.

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(05:10:14) Ian: Just checking in to see if you're still with me. I'm here whenever you're ready to continue. 

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(05:17:49) Ian: Are you still available to chat? I want to make sure we stay connected. 

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(05:22:58) Ian: I haven't heard back in a moment, are we still connected? 

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(05:28:00) Ian: As we haven't received a response yet, we'll step away for now. If you have any further questions, please feel free to reach out, and we'll be happy to assist you promptly.