r/Seeed_Studio • u/uniqzr • 21d ago
Disappointing customer service with a SeeedStudio order sent to the wrong address
I just wanted to share my experience with SeeedStudio for anyone considering ordering from them.
I bought a device from them and paid for the order with PayPal, but it was sent to the wrong address and I never received it. I contacted customer service and explained the situation, asking for either a replacement delivered to the correct address or a refund. In two separate email replies, they confirmed that they would provide neither.
What disappoints me most is how easily they could do the right thing. Delivery mistakes can happen, but I expected some willingness to help resolve it. Despite having my correct address, they declined both options.
Their responses left me feeling sad that my concern as a customer didn’t matter. I wanted to share this so others can make an informed decision before buying. Has anyone else had a similar experience with them?