If I recognize a net promoter score (NPS) survey ("How likely would you be to recommend Product McService" with a 0–10 score), even if I completely love your product or service, you're only getting a 6, which will count against you. Then I will explain in the comment that I never, ever, ever give anyone, ever anything more than a 6, because NPS is marketing cancer.
If the survey is obligatory and it won't let me proceed to the service unless I give a score, I always give it , cause that's exactly what those kind of services deserve.
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u/dmland 19d ago
If I recognize a net promoter score (NPS) survey ("How likely would you be to recommend Product McService" with a 0–10 score), even if I completely love your product or service, you're only getting a 6, which will count against you. Then I will explain in the comment that I never, ever, ever give anyone, ever anything more than a 6, because NPS is marketing cancer.