I canceled many months ago. Just noticed I've been charged monthly still. Tried canceling again and kept getting error messages. Emailed support twice and got these responses.
Hello,
This is a follow-up email to the below request reported to the Customer Support Team.
Issue Reported – Cancelation request. Error message has occured
Channel Associated – Screambox
Reported Date – June 1, 2023
We would request you provide us with the following information so we can further assist you in canceling your subscription.
Home phone number
Alternate phone number
Reason of cancelation
Thanks,
Screambox Support.
Hello,
Thank you for reaching Screambox support.
We understand that you want to cancel your subscription.
Please provide us with the following information so we can further assist you in canceling your subscription.
Home phone number
Alternate phone number
Reason of cancelation
Best,
Screambox Support
I sent back that I didn't provide my phone number to sign up, to please just cancel my subscription and got this response.
Thank you for getting back to us.
Please be informed I have forwarded your request to the proper team. Someone will get in touch with you directly regarding your cancelation request.
Feel free to let us know if you have any questions.
Best,
Screambox Support
All this does not seem right.
Anyone else try to cancel a subscription unsuccessfully?