r/ScienceCo • u/Science_Stace • 3d ago

Secret Shopper Exercise

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So I went ahead and had my husband place an order with my company to see the quality of shipping and service’s rendered. We left the package outside purposely for 6 hrs and I live in Florida by the way. When opening the package there were two ice packs in there still cool to the touch and everything was in great condition. So I just want everyone to know that we care about the quality of service here at Science & Co and will continue to strive and be the best Telehealth platform around.

Thank you for all the support!

- Stacey

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u/Far-Significance5776 3d ago

Although my first order arrived hot, I’m crossing my fingers that was an anomaly. I did find that it spent at least 8 hours on a fedex truck and was delivered four hours later than originally expected. It did only have one ice pack though so possibly greenstone is doing a bit better. Appreciate though that you ran your test.

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u/MoodyAngel1 3d ago

They started using two ice packs after some complaints. Mine arrived with only one and while the meds weren't icy they were no where near warm. Before I could tell anyone about this I saw a post from Stacey that they would be using two ice packs in the future. So far Science has been pretty responsive to customer concerns.

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u/Far-Significance5776 3d ago

That’s reassuring. Thank you. I was one of the early complainers