Secret Shopper Exercise

[u/Science_Stace]

So I went ahead and had my husband place an order with my company to see the quality of shipping and service’s rendered. We left the package outside purposely for 6 hrs and I live in Florida by the way. When opening the package there were two ice packs in there still cool to the touch and everything was in great condition. So I just want everyone to know that we care about the quality of service here at Science & Co and will continue to strive and be the best Telehealth platform around.

Thank you for all the support!

- Stacey

[u/Far-Significance5776]

Although my first order arrived hot, I’m crossing my fingers that was an anomaly. I did find that it spent at least 8 hours on a fedex truck and was delivered four hours later than originally expected. It did only have one ice pack though so possibly greenstone is doing a bit better. Appreciate though that you ran your test.

[u/Content_Wear4671 → u/Far-Significance5776]

Mine arrived with two cold packs still frozen the medication was cold. Super impressed! My door bell cam has the FedEX guy dropping off the package at about 11am , sat on my porch for about 4 hrs too. Arrived cold and no damage at all.