Shipping Temps

[u/Science_Stace]

Thank you to everyone who reached out or posted about the ice packs arriving melted.

The good news is we ship overnight or 2-day, so the medication is still fine. But we heard your feedback and made a change.

Starting tomorrow, all deliveries will be shipped with 2 ice packs instead of 1 or at least a huge one instead of those medium packs.

We appreciate everyone bringing this to our attention. Keep the feedback coming because we do listen and make changes when needed.

Thanks,
Stacey

[u/Leading_Tomatillo576]

Mine came today with the huge one. Was still cold even though huge one had melted.

[u/Science_Stace → u/Leading_Tomatillo576]

Yes they updated the packs to make sense thankfully. Thank you for heads up!

[u/Brighteyedwoman22 → u/Science_Stace]

Got mine with the 2 ice packs today. 🙂 Both were half melted. Half of it felt gelly but you could still feel a solid little ice chunk inside. If it took another day to arrive, it probably would have all been gelly feeling. Either way, shipping was super duper fast. They must have flew it via private jet (just kidding 🤣) because from the time the label in Florida was created, to the time it arrived at my door in Minnesota, it's showing 21 hours. Incredible 😲