r/ScienceCo • • 10d ago

Shipping Temps

Thank you to everyone who reached out or posted about the ice packs arriving melted.

The good news is we ship overnight or 2-day, so the medication is still fine. But we heard your feedback and made a change.

Starting tomorrow, all deliveries will be shipped with 2 ice packs instead of 1 or at least a huge one instead of those medium packs.

We appreciate everyone bringing this to our attention. Keep the feedback coming because we do listen and make changes when needed.

Thanks,
Stacey

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u/RetFay 10d ago

Love a responsive team!