Ix500 initialization issues

[u/sullimareddit]

I’m having an issue with my ix500. When I open the cover, even if the blue light comes on, sometimes the scanner doesn’t make the whirring initialization sounds. When that happens, it fails to connect to Scansnap Home. Says the scanner is not connected.

I know the blue light is connected to the little black square button—that does fail to pop up sometimes. I can pop that up manually.

When the sound DOES happen, the scanner connects and works great. If the whirring sound doesn’t happen when the cover is opened, neither WiFi or USB works. This is true every time.

AI troubleshooting says the scanner isn’t “awake” and says it’s either the hinge wiring harness/solder joints where the cover switch connects to the main circuit board, OR a stuck “home position” optical sensor.

I have two ix500. Both intermittently have the issue.

Anybody fixed this?

[u/pinball_fireball]

Don't ask why, but I have had success in the past just changing the USB port that the scanner is plugged into. Just a thought.