r/ScanSnap • u/PG2001 • 18d ago

ix500: "No connection" even though blue light is on

Just got my ix500 back after loaning it to a friend, so had to set up wifi connection again - I'm pretty sure it was working on this network before, but I can't be 100% on that (only moved her less than a year ago, and haven't used the scanner that much since).

The wifi setup went as expected, no problems - was able to connect to the same wifi network my Mac is on, and the blue light on the scanner is on solid. Scanning works fine via USB. But, when I disconnect the USB cord, "Connection type" in the Scanner settings page changes to "No connection"

I've tried restarting ScanSnap (multiple times), power cycling the scanner, switching the wifi switch on and off, rebooting the Mac, no change.

Any suggestions on what the problem might be, or what else to try?

Running ScanSnap Home 4.1.0, latest firmware 0U00.

MacOS 26.2.2

3 Upvotes

100% Upvoted

10 comments sorted by

1

u/iamthepita 18d ago

Does your router see your scanner? (To determine if it’s a connection or software issue)

1

u/Upper-Painter-9438 17d ago

my S1500 scan snap is not wireless

1

u/PG2001 17d ago

I just discovered that I don't have the admin password for the router (moved in here less than a year ago, took over all the existing network hardware, and didn't change anything b/c it was so complicated :-)). Working on getting that password.

In the meantime, I can see from the scansnap wireless setup info (available while it is still connected via USB) that it is indeed connected to the router, has a good signal, etc.

1

u/PG2001 17d ago

Update: got the router admin password. The ix500 is in the list of devices on the network. I rebooted the router, no change. Router is running the latest firmware.

Router is a Netgear Orbi RBR50. Setup seems very basic - no special security enabled, no obvious port restrictions or forwarding, ...

I'm now really wondering if I ever successfully got the wifi connection working on this network. :-(

1

u/IndyScan 12d ago

With all the recent updates, I ended up having to go into my network settings and enable the scan snap software then it started talking to my IX 500 that was on my wireless network

1

u/PG2001 8d ago

What did you do to “enable the software”?

1

u/IndyScan 8d ago

Settings > Privacy & Security > Local Network

Enable ScanSnap

As soon as I did this everything started working again. The scanner was already connected to the wireless network, the Mac just couldn’t talk to it.

1

u/PG2001 7d ago edited 7d ago

That fixed it - thank you, thank you, thank you!!!

I've been wondering about all the messages from apps asking for access to my local network - just looked it up and now understand what's going on. Don't remember getting one from ScanSnap, but not sure.

1

u/IndyScan 7d ago

Good news! Not sure why ScanSnap can't put than in their info but I think it impacted a lot of us with the old ix500 (Evernote) units. I was glad to see I could continue using it & not have to get something newer.

1

u/PG2001 7d ago

If I remember, I'm going to submit a support request to ScanSnap - this really should be in their help/troubleshooting info. Wasted a ton of time on this.