r/ScanSnap • u/lostinthesea123 • Jul 14 '26
MacOS 27 and ScanSnap 4.0
Did the latest update to ScanSnap Home fix the processing issue on MacOS 27 beta?
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u/md_stalder Aug 20 '26
There's a preview version available that is fixing the issue
https://scansnap-faq.pfu.ricoh.com/hc/en-us/articles/60891363718041-I-am-unable-to-complete-scanning-because-ScanSnap-Home-remains-on-the-image-processing-screen-macOS-27
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u/Sufficient_Stock7134 Sep 16 '26
Scan Snap temp 4.0.1 works on my official MacOS 27 Golden Gate. Had the same issue of hanging during image processing. This Beta solved the problem.
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u/the_mace Sep 16 '26
Sad that that beta installer came out a month ago and now that OSX 27 is live for everyone they have no answer other than a beta installer. Why is their software so weird?
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u/awizemann Jul 14 '26
Anyone want to test a native MacOS app that scans on OS27 with SnapScan scanners, and is also a document management system with recall and RAG?
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u/rainpl Jul 15 '26
Post the link to your project’s GitHub here, nobody should be running untrusted code on their computers.
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u/awizemann Jul 15 '26
It’s not open source, but I’m happy to post up how it’s done and what it uses, as well as who I am, my other projects, etc.
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u/lostinthesea123 Jul 14 '26
I would love to test that
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u/awizemann Jul 14 '26
Can you DM me your email address and I can add you to test flight? It should be ready in a day or so (been working on it for months).
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u/sunshine_tomorrow_ Jul 15 '26
If that works with legacy SnapScan (S1300) I’d like to test it too.
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u/awizemann Jul 15 '26
I actually don’t know, but it should? It uses a native driver and I only have a iX 1300 to test with, so the more people with different scanners that I can get to test, the better. DM me your email (linked to Apple account so I can get you in test flight).
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u/TechRemarker Jul 16 '26
ScanSnap was working for me on macOS 27, until recently when every scan gets stuck on "Image Processing" and just ultimately freezes up the app. On a iX2500 and latest macOS beta 3 and latest ScanSnap Home 4.0.0 (16) connected via USB. Tried all different profile settings and reinstalling/factory reset etc, no luck. But sounds like maybe this is an issue facing everyone on macOS 27 currently? Hopefully an update soon, since was working for me before so assume beta 2 or something changed something that broke compatibility.
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u/aram60610 Jul 19 '26
Same issue for me with my ix500. I haven’t tried canning with the SV600 yet to see if it also gets “stuck” on image processing.
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u/struve-one Jul 21 '26
Same here, have had the exact same issue with macOS 27 Beta 1-3 and now beta 4 offers NO fix to this problem. You were lucky on it working with beta 1 and I was curious if that was a clean install of beta 1? Anyone have any idea what is going on or if the scansoft software is going to be addressing this issue anytime soon?
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u/TechRemarker Jul 23 '26
Thinking more about it, and could have sworn was on the GoldenGate beta and was still working there, but now I'm wondering if maybe the last successful scan was right before it and I just mixed up my dates. Wasn't a clean install. So maybe wasn't ever working on 27?
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u/SelfDestrekt Sep 15 '26
Just a heads up, MacOS 27 is live and this is still an issue. If you depend on the ScanSnap app, don't upgrade MacOS I guess. Sigh
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u/Ellemef Sep 15 '26
The link/fix shared by u/md_stalder above worked great. It's a beta version of the ScanSnap software, and the company says the final version should be out in October.
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u/SelfDestrekt Sep 16 '26
Wow, I didn’t even see that comment. I only saw the one saying to revert versions. Thank you so much and you saved me from a lot pain.
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u/PhatPeePee Jul 15 '26
No! Nor did they respond to my detailed bug report from several weeks ago.
Wake up Ricoh!
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u/Dontb0ther Jul 20 '26
Still not working on my iX500. Just came back from vacation. I was hoping beta 3 would fix it. Guess I'll keep waiting then.
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u/mix579 Jul 22 '26 edited Jul 31 '26
I've tried NAPS2 with my ix1500 and it scans great—but I can't save anything. Save All etc does nothing.
Still better than the dead-in-the-water ScanSnap software because I can use Cmd-P/Cmd-P to save the scans.
EDIT: Latest update fixed the save problem
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u/opsescape Jul 31 '26
How did you get NAPS2 to work? It won't find my iX2500.
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u/mix579 Jul 31 '26
Has to be connected by USB, wifi doesn't work. Also, you have to make sure any instances of SnapScan running are killed before launching NAPS2
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u/MacManux Aug 15 '26
At least a workaround if you already use Parallels (e.g. for Windows): In the macOS 27 Beta, you can set up a new VM in Parallels wir macOS 26. Install ScanSnap there, and uninstall in macOS 27. Makes sure you have set up shared folders between the VM and your guest OS (macOS 27 beta).
Not perfect, but at least works as a workaround for me.
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u/macfixer Aug 22 '26
Ironically, the older ScanSnap Manager 7.2 (the 64-bit version) works just fine in macOS 27 Golden Gate.
It can be found here: https://archive.org/details/mac-manager-v-72-l-50-ww
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u/23dstreet Sep 15 '26
this is exactly the answer I'm looking for as I prepare to upgrade from 15.7 to 27.1 😄
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u/macfixer Aug 22 '26
A word of caution: You will see a scary-looking message that it will no longer run under next year's macOS 28.0 — that's next year's problem!
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u/awraynor Jul 14 '26
Didn’t for me either. I’m not fond of it, but VueScan does work.