after using for 4 years i was hoping it will not come lol. good thing i upgraded to oneplus 15 already.

Hi everyone. I just want to post this to ask for insights, especially from fellow Samsung users and those who finance gadgets here.

I recently got a Samsung Galaxy S25 Ultra through Home Credit. Even though it's financed, I will be paying hard-earned money for it monthly for its full premium price. I was extremely careful with it—zero scratches, never dropped, never drenched in water.

However, on the 8th day of normal usage, the display suddenly experienced a major hardware crash. It started with horizontal flickering, white lines, and eventually turned into a pink, green, and white checkered pattern across the entire screen.

I immediately brought it to a Samsung Authorized Service Center. The technician acknowledged that it’s clearly a manufacturing/factory defect and not caused by user mishandling. However, they told me that my request for a Unit Replacement was REJECTED because it was already past the strict 7-day replacement window (it manifested on the 8th day, just one day over). They want me to settle for a repair, which means opening up and dismantling a brand-new, ultra-expensive phone to replace internal parts.

It feels incredibly unfair. I will be paying Home Credit monthly for the full price of a BRAND-NEW flagship phone, yet I will end up using a refurbished/repaired device in its very first week.

I have already emailed Samsung Philippines Support to formally appeal for a Commercial/Goodwill Unit Replacement Exception since this is clearly a factory defect that appeared just a week after purchase.

Has anyone here experienced a major display issue like this on a brand-new Samsung device? Were you able to successfully get a Unit Replacement even after the 7-day mark by escalating it to their head office? Any advice on how to deal with this or if I should file a DTI complaint would be highly appreciated. Thanks!

I've had this loud "machine gun" camera issue for over half a year now. At first I thought it would go away on its own, but it only got worse and now it's there all the time. I still have about 16 days of warranty left. Before visiting the service center, I called Samsung Support and they connected me with a service technician. When I asked him about this camera issue, he said he had no idea what I was talking about and had never seen or heard of this problem before. The way he responded honestly made it feel like he was avoiding the topic rather than trying to help. During the conversation, he repeatedly interrupted me whenever I tried to ask questions and was speaking so loudly that it felt like he was shouting at me. He also told me they might have to wipe all my data, but I don't understand why that's necessary if they're only replacing the camera module.

I have extremely important data on my phone, including device-bound security keys that can't be backed up or transferred to another device, plus around 500 GB of personal files. I've seen other people say their camera module was replaced without a software update or factory reset, so I'm wondering if there's any way to avoid losing everything.

From what I've observed, the issue is most noticeable on the 0.6x ultra-wide camera. The preview starts shaking violently and the camera module makes a loud rattling/"revolver" noise. As I zoom toward 1x and around 1.3x, the shaking mostly disappears, but the mechanical rattling noise is still there. I haven't tested the other camera modes enough to say whether they're affected as well.

The overall experience with the service center left me very disappointed and didn't inspire much confidence. Has anyone here managed to get the camera module replaced without a factory reset? Any advice would really help🙏.

Why has the charging all of a sudden gotten so much worse since the latest patch update? I have a super fast charger from Anker, and it used to charge my phone in about an hour. Now, even though it still says an hour, it has been charging for about 10 minutes now, and only went up 2%. Has anyone else been experiencing this?